Churn Rate

  • On your website, I saw this information about Churns: (https://wpjohnny.com/wpj-reports-for-memberpress/ )

    • Sign-ups?– show # new?product?sign-ups (not members).
    • Churn #?– show # of?products?subscriptions expiring during that time (not members).

    Does this mean we can’t see the churn rate for memberships? Or what does it mean when you say ‘not members’?

    I have clients subscribing with a monthly or yearly pass (Memberships) to access my vault membership and I’d like to see the churn rate stats so I can work on encouraging people to stay longer or upgrade.

    If this feature is only available for products but not for Memberships in Memberpress, the Pro version wouldn’t be of much help for me.

    Thank you!

    The page I need help with: [log in to see the link]

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  • Plugin Author treeflips

    (@treeflips)

    @samsam24

    Please see if this logic makes sense to you…

    • If 1 member sign-ups with 2 different product subscriptions…would you rather track it as 1 member-signup or 2 product sign-ups?
    • If this same member cancels 1 of the 2 product subscriptions, would you calculate this as 1 churned member subscription or 1 churned product subscription?

    Ultimately, we chose to track by product subscription rather than by member as this gives a clearer picture. Does that help?

Viewing 1 replies (of 1 total)
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