Class-wc-helper-updater.php

Hi @masterpiece8931

Thanks for reaching out!

I understand that you are encountering a critical error on your website involving the class-wc-helper-updater.php file on line 81.

As a first step, can you please share with us if there were any changes or updates made on your site prior to receiving the error message above?

For us to investigate your issue further, I’d like to understand your site properly. Please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Thanks!

Dear @xue28

I’m facing the same issue. Please share the solution.

• This reply was modified 1 year, 6 months ago by 89ouki.

Hi @89ouki

I’m facing the same issue. Please share the solution.

From what I understand, you’re also experiencing a similar issue with a critical error involving the class-wc-helper-updater.php file on line 81.

In order to provide you with the best possible assistance, I kindly request you start a ?? new topic in our support forum. This is in line with our ?? forum’s best practices and allows us to focus on your specific issue. It also makes it easier for other users who might be facing the same problem to find and learn from the discussion.

In your new topic, could you please provide as much detail as possible? This might include screenshots, error messages, the steps you’ve already taken to try to resolve the issue, and any other information you think might be relevant.

You can use https://snipboard.io to share screenshots. Just follow the instructions on the page and paste the URL in your reply.

Thank you for your understanding and cooperation. We look forward to assisting you further on the new topic.

I have the same error. Cant access plugins page.

Can someone help.

Thank you

Hi @tiarita,

I have the same error. Cant access plugins page.

From what I understand, you’re experiencing a critical error and are unable to access the plugins page on your website, similar to the issue previously described involving the class-wc-helper-updater.php file on line 81.

Given that each site setup is unique, and to ensure we adhere to our ?? forum’s best practices, could you kindly initiate a ?? new topic in our support forum? This approach helps us zero in on your specific issue and allows other users facing a similar problem to easily find and benefit from the discussion.

In your new topic, could you please provide as much detail as possible? This might include screenshots, error messages, the steps you’ve already taken to try to resolve the issue, and any other information you think might be relevant.

You can use https://snipboard.io to share screenshots. Just follow the instructions on the page and paste the URL in your reply.

Thank you for your understanding and cooperation. We look forward to assisting you further on the new topic.

I had same issue and I just moved to WooCommerce 8.3.0 RC 2 which fixes the bug.

Changelog:

Fix – Fatal error in class-wc-helper-updater.php when transient parameter is null #40733

Hi @hexcross

That’s great to hear!

As a best practice, it’s always recommended to keep your WooCommerce software updated to the latest version. Doing so ensures you have the latest features, improvements, and bug fixes, which ultimately enhances the performance and security of your online store.

Please don’t hesitate to start a new topic if you have any more questions down the line.

If you have a few minutes, we’d love if you could leave us a review: https://www.ads-software.com/support/plugin/woocommerce/reviews/

Have a nice day!