Clean Talk stopping Fluent Forms

  • Resolved trout458

    (@trout458)


    9 months, 3 weeks ago

    I created a Fluent Form Contact form for customers to add themselves to a membership programme.

    However, when trailing it it has come up with a error Message

    “*** Forbidden. Your request has been detected as spam ***

    I contacted the plugin developer and they have said that Cleantalk i stopping this. They recommended stopping the plugin, which I don’t want to do.

    Is there another way?

    Many Thanks

    Jon

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support eugenecleantalk

    (@eugenecleantalk)

    Hello @trout458.

    I’ve analyzed the requests in your Anti-Spam logs. Sometimes some visitor’s parameters are transmitted incorrectly by our plugin. This may cause false positives. Sorry for the inconvenience.

    I have temporarily changed the filtering settings in our cloud for your site. There should be no more false positives, but it will also increase the chance of spam skipping. The changes will take effect within an hour.

    Please do the following:

    1. WordPress Admin Page → Settings → Anti-Spam by CleanTalk → Advanced settings →
      → set the “Set cookies” option to “Auto”;
      → set the “Use CleanTalk JavaScript library” option to “On”;
      → Save Changes.
    2. Set the cache update time on the site to no more than 24 hours. Then clear all the cache on your website.

    After that, write to us, we will test and check.

    Thread Starter trout458

    (@trout458)

    Brilliant,

    Thank you

    Plugin Support eugenecleantalk

    (@eugenecleantalk)

    The situation has not improved.

    We need additional details about your website.
    Please contact us via our private Ticket System and add there a link to this topic: https://cleantalk.org/my/support/open.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Clean Talk stopping Fluent Forms’ is closed to new replies.

Tags