• Resolved sevans917

    (@sevans917)


    Hello,

    In dashboard, I had an alert:

    The public and/or secret keys for the Stripe gateway have been changed. This might cause errors for existing customers and saved payment methods. Click here to learn more.

    Per Woo documentation on Stripe: Fixing customer errors, I performed the cleanup on my database.

    However, the alert persisted for awhile. It’s gone since I dismissed it, but I don’t know if that’s because the problem has been solved, or because of the dismissal. So, is there a value I can look for in the database that will help me determine if indeed the fix commands worked?

    It’s really discomforting to be warned that customers may not be able to submit a payment, and I’d really like to avoid running a live test transaction then refunding it, because then I’d have the extra bookkeeping headache of a Stripe fee without a transaction.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Saravanan S, a11n

    (@simplysaru)

    Hey there!

    So, is there a value I can look for in the database that will help me determine if indeed the fix commands worked?

    Sorry, there isn’t a value that you can look up to confirm if this was fixed. That said if you don’t see the same notification show up again, you should be set. It’s recommended that you do a test transaction to confirm everything works as expected.

    Thread Starter sevans917

    (@sevans917)

    Okay, thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
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