Cleantalk Blocks all my API’s

Hello @inspition

Let me a few hours.

Be well,

We have applied some fixes for Anti-Crawler mode in the 5.152.5 version.

Please, update ере plugin and tell me if this does not help.

Be well,

Sorry, still not working ??

On this page:
https://app.channable.com/companies/29720/projects/85521/setup/imports/199072/edit

We ran into the following problem:

We were denied access to this URL. Try opening the url in your browser to see if it can be accessed. Verify that any credentials are correct.

Please resolve the error above and click “Run now” to resume.

If you do not want to receive these notifications anymore, please change your notifications preferences in your account. For more information how to do this check our support article: https://support.channable.com/hc/en-us/articles/115002115553

Regards,

The Channable Team

That is the mail i get by the way

Hello,

There are no blocks in your SpamFireWall logs since Feb 3. Could you check one more time?

Please contact us by our private Ticket System if the problem still persists:

https://cleantalk.org/my/support/open

WordPess.org Support Forum is for plugins only, not the service

We haven’t heard back from you in a while, so I’m going to mark this thread as “resolved” – if you have any further questions, you can start a new thread.

Sorry, this isnt resolved. I was taping it a week ago, but I forgot to proceed. Anyway: when cleantalk is off and i start the import from channable it works, then when i activate the plugin within 2 minutes it gets blocked.

Hello,

Could you please try to import from channable once again with CleanTalk plugin enabled. After that contact us, so we can analyze your SpamFireWall logs.

Also, you can contact channable support to request their IP addresses. Then you can whitelist them in your CleanTalk Personal Lists:
https://cleantalk.org/my/show_private?service_type=spamfirewall

Thank you.

• This reply was modified 4 years ago by amagsumov.

Hi, first I whitelisted the IP’s from channable. There are 8 they use. You can check my account: they are in there.

Then i enabled cleantalk plugin (updated first) and ran channable. Again:

Hi

On this page: https://app.channable.com/companies/29720/projects/85521/setup/imports/199072/edit

We ran into the following problem: We were denied access to this URL. Try opening the url in your browser to see if it can be accessed. Verify that any credentials are correct.

Please resolve the error above and click "Run" to resume.

If you do not want to receive these notifications anymore, please change your notifications preferences in your account. For more information how to do this check our support article: https://helpcenter.channable.com/hc/en-us/articles/360011009619

Regards,
The Channable Team
[email protected]

I got this mail at 10.34 today, maybe you can check logs. By the way: you know my account email isn’t this email adress right?

Hello @inspition
Yes, there is one blocked by Ant-Flood IP in your logs with the User-Agent ‘channable/importer/woocommerce’. Also I can see the added IPs in your personal lists – the blocked IP is one of them. But I think that the whitelisted IP was blocked because the SpamFireWall databases did not have time to update.
Please, activate the Anti-Spam plugin and press the button ‘Synchronize with Cloud’ here: WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk and wait for the SpamFireWall database to update. You could check that the SpamFireWall has updated on the Anti-Spam plugin settings page ‘Statistics & Reports’ link.
Then try to import from channable once again with the Anti-Spam plugin activated.
Let us know the result.

Hi, I really appreciate your help but I’m about to get my money back and give up. I did what you said, tonight at 4:30 it ran again and: error.

Please refund, I will try another plugin.

You can always disable the Anti-Crawler option. This will not affect Anti-Spam protection.

If you still want to refund please contact us by our private Ticket System:

https://cleantalk.org/my/support/open

The anti crawler is already disabled. So I dont get how you can block an whitelisted IP..

Hello, @inspition
The blocked IP I saw in your logs earlier was blocked by Ani-Flood, not by Anti-Crawler.
Have you done what I suggest you to do in my earlier message? https://www.ads-software.com/support/topic/cleantalk-blocks-all-my-apis/#post-14067843 I’m talking about updating the SpamFireWall database.
If you still want us to refund, please, contact us via our private ticket system: https://cleantalk.org/my/support/open.
This way we will know your personal data and we can do a refund if you want to.
Best wishes.