Cleantalk causing “forbidden” error on product pages

  • Resolved wrapyourbaby

    (@wrapyourbaby)


    4 years, 3 months ago

    This is regarding Anti-Spam by Cleantalk (for WordPress). I’m getting a message on all the product pages on my website. (One example page is linked to above). It says “forbidden” and has an “ok” button you can press to make the message go away. This started about a week ago. If I clear the cache on my website it seems to go away but comes back by the next day. I checked with WP Rocket, another plugin developer I use, and they said that the message is coming from Cleantalk. If there’s a secure way to send you a link, I can send you the image of one of my product pages showing that Cleantalk is causing the error.
    Another thing that happened about a week ago is that a customer sent me a link in a Facebook PM, to a category page on my website: https://wrapyourbaby.com/product-category/wraps-by-brand/. Facebook labelled the link as blacklisted in the PM. Could that also be related to Cleantalk?
    I deactivated the Cleantalk plugin for now, but if you need me to reactivate it so you can reproduce the issue, let me know.
    Thanks!

    • This topic was modified 4 years, 3 months ago by wrapyourbaby.
    • This topic was modified 4 years, 3 months ago by wrapyourbaby. Reason: consolidating all my info into one post

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter wrapyourbaby

    (@wrapyourbaby)

    .

    • This reply was modified 4 years, 3 months ago by wrapyourbaby.
    • This reply was modified 4 years, 3 months ago by wrapyourbaby. Reason: consolidating all my comments into one post
    Thread Starter wrapyourbaby

    (@wrapyourbaby)

    .

    • This reply was modified 4 years, 3 months ago by wrapyourbaby. Reason: consolidating all my comments into one post
    Plugin Support amagsumov

    (@amagsumov)

    Hello, @wrapyourbaby

    1. The issue of “forbidden” message should be fixed in the 5.143 version of the Anti-Spam plugin.

    Please, update the anti-spam plugin to the latest version.

    1) Check if the option “complete deactivation” is enabled at the bottom of the advanced plugin settings.
    2) Deactivate and uninstall the anti-spam plugin.
    3) Clear the browser cache (important!).
    4) Install the anti-spam plugin. The link to the latest version: https://downloads.www.ads-software.com/plugin/cleantalk-spam-protect.5.143.1.zip

    2. I don’t see any blocked IPs of Facebook in your SpamFireWall logs:
    https://cleantalk.org/my/show_sfw

    Seems like you need to contact Facebook support, so they can you tell why your page was blacklisted.

    Anyway, if these issues persist, please contact us via our Private Support System:
    https://cleantalk.org/my/support/open

    We’ll need some of your personal data to investigate the issues.

    Thank you.

    Thread Starter wrapyourbaby

    (@wrapyourbaby)

    I followed the steps you gave (I did change the default Anti-Spam settings after reinstalling the plugin.) Do I need to follow these steps each time the plugin is updated or was this a one-time thing? I usually update my plugins from the plugin tab in the WordPress dashboard and I did have the latest version of the Antispam plug-in already installed.

    I’ll let you know if the problem recurs. Thank you!

    Thread Starter wrapyourbaby

    (@wrapyourbaby)

    It’s giving the “forbidden” message again. I’ll contact your private support system.

    Plugin Support amagsumov

    (@amagsumov)

    Hello, @wrapyourbaby

    We’ve replied to your ticket.

    Let’s troubleshoot the issue there:
    https://cleantalk.org/my/support

Viewing 6 replies - 1 through 6 (of 6 total)
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