cleantalk deactivated even though payment made

  • Resolved darvil2000

    (@darvil2000)


    6 years, 8 months ago

    Hi,

    we were late in paying the renewal for a few days since we didn’t receive the reminder email. After reactivating, we found out that some sites are still deactivated even though its renewed. We have to go through one by one for this process. Is there a way we can have it all come back online without going thru sites one by one in cleantalk panel?

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support SergeM

    (@serge00)

    Hello.

    Thank you for your request.

    Please, check your news and reports mailing here: [ https://cleantalk.org/my/profile ].
    — “Receive service news”
    — “Receive weekly anti-spam report”
    — “Receive account status and critical updates”

    The plugin need some time to check if the licence was renewed or not. Usually it takes about an hour.

    Contact us anytime.

    Best regards.

    Thread Starter darvil2000

    (@darvil2000)

    SergeM, we renewed it like 3 days ago but some of our sites still don’t block the spam. When I click into it, they show that the plugin was deactivated.

    What I did to fix this issue was to delete the domain from cleantalk portal and then add the same domain back. I got a new key for this, then I updated the cleantalk plugin with the new key and it started to work.

    This we have to do for a few of our domains.

    What I want to do was, if we have to do anything else? Why doesn’t cleantalk just reactivate it back? Is this the only way to fix this?

    Tim

    Plugin Support SergeM

    (@serge00)

    Please, copy-paste your question here in our private Ticket System so we could check your profile:
    https://cleantalk.org/my/support/open

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘cleantalk deactivated even though payment made’ is closed to new replies.

Tags