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Resolved mplayer
(@mplayer)

2 weeks ago

When looking at the logs on the cleantalk website, the message field is always blank even though there are messages submitted via the contact forms. Looking at inspect element, the cleantalk page is full of errors. Are message fields blank to anyone else? Not sure how to fix this as looking at these logs is pretty important to make sure legit emails are not being filtered out.

Viewing 8 replies - 1 through 8 (of 8 total)

Plugin Support dimitrycleantalk
(@dimitrycleantalk)

2 weeks ago

Hello @mplayer,

I’ve checked your forms and see that you are using a form from jetformbuilder. And the form is internal, so try enabling internal form protection: WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> Advanced Settings —> enable “Protect internal forms” —> Save Changes.

Then submit the form and check if you have a message in your request. Or write to us and we will check it ourselves.

Did it help you?

Thread Starter mplayer
(@mplayer)

2 weeks ago

unfortunately, the message is still blank after enabling protect internal forms and submitting a new email.

Plugin Support dimitrycleantalk
(@dimitrycleantalk)

2 weeks ago

Thank you for your reply.

We will test the jetformbuilder plugin in our environment and get back to you within 1-2 business days. Please wait.

Plugin Support dimitrycleantalk
(@dimitrycleantalk)

1 week, 6 days ago

Hello @mplayer,

We were able to reproduce the issue in our environment. Please give us 2-3 business days to fix it.

We will contact you as soon as we finish.

Thank you.

Thread Starter mplayer
(@mplayer)

1 week, 6 days ago

sounds good thank you!

Plugin Support SergeM
(@serge00)

1 week, 4 days ago

Hello and thank you for waiting.

We have fixed the issue. Please, re-install the CleanTalk Anti-Spam from this archive:
https://s3.eu-central-1.amazonaws.com/cleantalk-ctask-atts/accounts/1/135124/337d4c3d71f1ab78/cleantalk-spam-protect.zip

The update guide is here:
https://cleantalk.org/help/update-wordpress

Don’t forget to refresh your website cache if you use any. Did it help?

Thread Starter mplayer
(@mplayer)

1 week, 4 days ago

confirmed working. Thank you!

Plugin Support SergeM
(@serge00)

1 week, 4 days ago

Thank you for your confirmation.

If you don’t mind, please leave your review of your experience using the CleanTalk plugin:
https://www.ads-software.com/support/plugin/cleantalk-spam-protect/reviews

All the best.

Viewing 8 replies - 1 through 8 (of 8 total)

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