Cleantalk mixing IP addresses ?

  • Resolved zwazo

    (@zwazo)


    7 years ago

    Hello,

    I am getting time to time a strange behaviour where Cleantalk seems mixing ip addresses .

    I got a regular user who got blocked posting a message. It was detected with the following blacklisted IP 137.74.120.3

    but in reality the IP he was using was : 193.200.xxx.xxx

    Any idea ?

    Best regards,

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    Thank you for your question.

    Is it only this user? Or there are others?

    Best regards

    Thread Starter zwazo

    (@zwazo)

    Nope.

    I already had this issue 15 days ago where a user could not even access to the site. I had to deactivate the clean talk firewall overcome the situation.

    best regards,

    Thread Starter zwazo

    (@zwazo)

    additional information : the 137.74.120.3 is in the personal blacklist

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Please, copy-paste your question about CleanTalk account and service here in our private Ticket System:

    https://cleantalk.org/my/support/open

    This way we will know your CleanTalk profile and could check everything that is required.
    WordPess.org Support Forum is for plugins only.

    Sorry for the inconveniences.

    Your CleanTalk Control Panel: [ https://cleantalk.org/my/ ].

    Best regards.

Viewing 4 replies - 1 through 4 (of 4 total)
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