Clear cart when checking out from product detail page on Paypal express

  • Hi,

    Rather than a support request, this is potentially a feature request ??

    Is there any way, on paypal express checkout, when having it configured to have the checkout express button on the product page, to only checkout the product from the product page the user clicked from?
    If there is anything on the cart by the time the user clicks, the items from the cart are not added to the final paypal cart, but only the item from the page the user comes from?

    I can think of a few ways to achieve this:
    A – Send the data from the product page only to paypal
    B – Clear the cart, add new item, send to paypal. Not great because if the use comes back to the web, is previous cart was destroyed.
    C – If there is something on the cart, that is not downloadable/virtual, then go to checkout page first.

    Some context for the request:
    I have a site with both, virtual downloadable products that don’t require any additional details from the user before checkout. And products that require user information, like the country, so I can calculate delivery rates before checkout.
    If the cart already has products that require delivery rates, the rate can only be calculated on checkout page, by the time the user click the checkout button from the product page, the user is redirected to paypal, and there will be no delivery rate charge added to paypal, because the user did not got through checkout page.

    If there is a way to achieve this right now, I will appreciate some direction on how to do it.

    Thanks
    Alan

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor angelleye

    (@angelleye)

    If the user clicks the PayPal button from a product page and there are products on the order that require shipping then those options would become available on the review page after being returned from PayPal. At that point the system pulls the shipping address the user chose in PayPal and displays any shipping/tax options. So it wouldn’t be skipped entirely…unless you have specifically enabled the “Skip Final Review” option in the Express Checkout settings. Please verify whether you do have that option enabled. If so, disable it and you’ll see you get a final review where shipping can be applied.

    So then I could see that you may want to “Skip Final Review” for carts where nothing but virtual/downloadable products are included because it wouldn’t be necessary, but then include it if shipping does need to be applied. This would be a pretty simple feature request we could add to our list for a future update. We could add an additional option next to “Skip Final Review” that allows you to specify whether it should be for all products or only virtual/downloadable products.

    Does that sound like it would give you what you want?

    Thread Starter alanmillo

    (@alanmillo)

    Hi,

    Thanks for such a quick reply (as always).

    My goal is to increase conversion rate, therefore I have the “skip final review” option enabled and I only require customers that buy non downloadable products, to only enter a country before checkout to calculate delivery rate. I would like to keep it as such as it does get confusing for the user to have to jump from Website -> Paypal (think is going to pay) -> Website to do final confirmation. This gives the user multiple chances to abandon the purchase.

    I’m starting to think that neither of my suggestions is perfect anyway, maybe this one adjust better to my requirements,

    If there is something on the cart, that is not downloadable/virtual, then go to checkout page first.
    If all products in cart are downloadable, it is ok to go to Paypal directly, previous acceptance of terms and conditions. Even though, it is confusing for the user to click to buy one product and find out in paypal, he is buying everything on the cart.
    T & C can be accepted in two ways,
    – A pop up from the product page (which means, this becomes a 2 steps checkout)
    – A checkbox on each product page for T & C acceptance that is required before redirecting to Paypal.

    I understand this is a particular use case that I have, so it might not be sensible to request it as a feature. If you folks don’t feel is something to take into consideration, I would appreciate if you could give me some guidance on a few hooks that I can use to plug the functionality in, or if there are no hooks, I would appreciate if you could add a few of them for future releases, so I don’t have to change plugin code that will prevent me from updating to latest versions.

    Thanks and have a good weekend.
    Alan

    Plugin Contributor angelleye

    (@angelleye)

    Have you played with the In Context option at all?

    Thread Starter alanmillo

    (@alanmillo)

    Interesting, I just had a quick look, and I’m not entirely sure it will be the best solution for my use case, however, I will have a deeper look since it might help to increase conversion over time.

    Thank you, and if at some point you made changes to support my use case, even if you just add some hooks that will allow me to change the way the flow works, it will be good enough as a starting point for me to explore.

    Again, thanks a lot for such a great plugin!

    Plugin Contributor angelleyesupport

    (@angelleyesupport)

    Hi @alanmillo,
    Your suggestions are always welcome here, I have noted them for future updates. Give in-context a shot I m sure you will like that.
    Thanks for your love for our product. If you have a moment to share that on reviews page that would be greatly appreciated.
    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Clear cart when checking out from product detail page on Paypal express’ is closed to new replies.