Clearing previously-entered field data

Hi there,

That must be a caching plugin doing that. Generally speaking though, we don’t see that exact problem with caching plugins in general. What caching plugin are you using? Here’s what I’d suggest just to confirm though.

– Do a test donation
– Clear your cache via the plugin
– Check the form again. Ideally it’s fresh
– If it’s not, deactivate the caching plugin
– Test again

You should also try this while having your site open in an Incognito window to test whether it only happens when you are logged-in versus logged-out.

Let us know how that goes. Thanks!

hi Matt,
(I apologize in advance for the xcessive details)

I’m currently in development mode – minimal content, including 7 plugins which I keep deactivating with no joy. FYI, I’m using SG Optimizer, AIOWP, and Securi (all of which are currently deactivated).

– I’ve disabled server-side caching (at least, what’s available via my dashboard)
– I’ve downgraded my CDN caching from Advanced to Basic (and back up to Simple)
– I’ve cleared the cache in GiveWP’s settings
– I’ve done a hard browser refresh
– I’ve tested in incognito (results below)

Aside (re caching & “Pending”):
During triple-checking all cache settings, I visited my hosting dashboard and noticed that I had to re-configure my “www” re-direction (successful). I also downgraded my CDN caching from “Advanced” to “Basic” — one of those two things seemed to have resolved my “Pending” problems. So I upgraded the CDN caching from “Basic” to “Simple” and back to “Advanced.” I saw a temporary return of “Pending” messages which changed from “Pending” to “Payment Complete” when I refreshed the donation receipt page after ~10 seconds (donations still post as complete). I’ve downgraded again to “Simple” as this seems to have resolved my “Pending” problems. (Hallelujah!)

Back to pre-populated fields:
When I open the donation form in an incognito window, the country, & province remain pre-populated.

when I login as a diff user, the email, country, & province are pre-populated.

When I login as me, Fname, Lname, email, address are pre-populated. Every subsequent test is pre-populated with “john doe” name, email, address. …Thoughts?

Hey @vbasic,

You do not need to apologize – a lot of details can help us troubleshoot this! ??

By default, GiveWP and our add-ons do not store any data to pre-populate the form but the first name, last name, and email if the user is logged in.

In this case, likely it’s a cache issue on your site. If you have deactivated all the cache plugins, there should be some cache settings on your server. This would be better handled if you contact them and ask them to purge it.

We have a few tutorials that can help you to troubleshoot this issue:
https://givewp.com/documentation/resources/troubleshoot-wordpress-websites-health-check/
https://givewp.com/documentation/resources/how-to-troubleshoot-your-website-like-a-wordpress-support-engineer/

This last one is specific for caching issues:
https://givewp.com/documentation/resources/caching/

Please let us know if you have further questions on this or need any additional assistance!

Thank you for the helpful links ??