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Resolved

(@ashishtiwari27)

When I double click on any TEXT to change it, this error is showing: Reloading requirs!But occurs Sometimes! Here “mysite” is wrong name, I don’t want reveal my site!

TypeError: Cannot read properties of null (reading 'top')

    at TextEdit (https://mysite.com/wp-content/plugins/web-stories/assets/js/815.js?ver=d3fd8338f8aa3dc20995:17:79152)
    at div
    at C (https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:707336)
    at EditElement (https://mysite.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:176:55964)
    at div
    at C (https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:707336)
    at div
    at C (https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:707336)
    at div
    at C (https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:707336)
    at div
    at C (https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:707336)
    at div
    at C (https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:707336)
    at div
    at C (https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:707336)
    at PageArea (https://mysite.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:176:64197)
    at https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at WithOverlay (https://mysite.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:18:26006)
    at section
    at C (https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:707336)
    at Layer (https://mysite.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:176:60598)
    at C (https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:707336)
    at https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at WithOverlay (https://mysite.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:18:26006)
    at EditLayerForElement (https://mysite.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:176:76600)
    at EditLayer (https://mysite.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:176:77915)
    at div
    at C (https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:707336)
    at CanvasElementDropzone (https://mysite.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:214:14024)
    at div
    at C (https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:707336)
    at https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at div
    at C (https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:707336)
    at UploadDropTarget (https://mysite.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:122:8310)
    at CanvasUploadDropTarget (https://mysite.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:214:13523)
    at section
    at C (https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:707336)
    at https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at EditLayerFocusManager (https://mysite.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:176:8519)
    at ue (https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:702469)
    at CanvasLayout (https://mysite.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:214:25648)
    at Canvas (https://mysite.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:214:27728)
    at ErrorBoundary (https://mysite.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:18:48924)
    at div
    at C (https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:707336)
    at https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at RichTextProvider (https://mysite.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:18:32733)
    at https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at VideoTrimProvider (https://mysite.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:214:31169)
    at Workspace (https://mysite.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:214:32643)
    at https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at MediaRecordingProvider (https://mysite.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:152:2647)
    at https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at RightClickMenuProvider (https://mysite.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:216:9299)
    at https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at UnitsProvider (https://mysite.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:46:74740)
    at https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at CanvasProvider (https://mysite.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:54:1580)
    at section
    at C (https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:707336)
    at https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at WithOverlay (https://mysite.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:18:26006)
    at https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at SidebarProvider (https://mysite.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:298:12244)
    at https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at HighlightsProvider (https://mysite.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:124:9061)
    at https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at ChecklistCheckpointProvider (https://mysite.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:118:1229)
    at https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at LayoutProvider (https://mysite.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:46:77654)
    at y5 (https://mysite.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:298:14312)
    at https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at MetaBoxesProvider (https://mysite.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:300:9097)
    at G3
    at https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at PageDataUrlProvider (https://mysite.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:54:22123)
    at https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at PageCanvasProvider (https://mysite.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:54:24543)
    at https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at HelpCenterProvider (https://mysite.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:54:9340)
    at https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at DropTargetsProvider (https://mysite.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:46:72333)
    at https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at TransformProvider (https://mysite.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:18:36419)
    at https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at MediaProvider (https://mysite.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:46:63067)
    at https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at FontProvider (https://mysite.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:46:34624)
    at https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at CurrentUserProvider (https://mysite.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:46:13807)
    at https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at TaxonomyProvider (https://mysite.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:46:67887)
    at https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at StoryTriggersProvider (https://mysite.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:46:10245)
    at https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at StoryProvider (https://mysite.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:46:10925)
    at https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at SnackbarProvider (https://mysite.com/wp-content/plugins/web-stories/assets/js/815.js?ver=d3fd8338f8aa3dc20995:17:52356)
    at https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at HistoryProvider (https://mysite.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:38:18533)
    at https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at Media3pApiProvider (https://mysite.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:46:31855)
    at https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at APIProvider (https://mysite.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:18:49683)
    at https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at ConfigProvider (https://mysite.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:18:49395)
    at ErrorBoundary (https://mysite.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:18:48924)
    at Fe (https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:705425)
    at ue (https://mysite.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:702469)
    at FlagsProvider (https://mysite.com/wp-content/plugins/web-stories/assets/js/1344.js?ver=d3fd8338f8aa3dc20995:1:36985)
    at StoryEditor (https://mysite.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:54:35297)

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Viewing 10 replies - 1 through 10 (of 10 total)

Plugin Support Luckyna San
(@luckynasan)

2 years, 2 months ago

@ashishtiwari27 Hello! Sorry to hear you are having issues with editing the text. We received a similar report but are not able to reproduce the issue. I understand you don’t want to share your site here so please could you provide your Site Health information privately using this form.

I’d like to see what your last slide looks like so I can have a similar page set up (e.g. do you have grouping layers or other elements & styling applied).

Once we gather more information we can go from there. Thanks!

Thread Starter ashishtiwari27
(@ashishtiwari27)

2 years, 2 months ago

Hi, I’ve submitted what you require to debug the issue. Thanks, Hoping for resolution ASAP

Thread Starter ashishtiwari27
(@ashishtiwari27)

2 years, 2 months ago

HI,

I’ve noticed this problem arise when I modify LIST paragraph, on clicking twice..like

1. Artificial intelligence can help you automate
2. AI can help you make better decisions
3. …..

Here is my sample list paragraph. I want to change text, so I need a click to add text. In that case PAGE RELOAD error occurs.

Hope this will help sort out the issue.

Thread Starter ashishtiwari27
(@ashishtiwari27)

2 years, 2 months ago

Hi,

I’ve one question. While working on stories, it promptS me TO ADD ASSISTIVE TEXT TO IMAGES. What does it mean? I’ve added ALT text to all images, yet it’s not disappearing in the accessibility tab.

Need your assistance

Thread Starter ashishtiwari27
(@ashishtiwari27)

2 years, 2 months ago

OK ok, I’ve seen that option in editor. No need to reply this

Plugin Support Luckyna San
(@luckynasan)

2 years, 2 months ago

@ashishtiwari27 Apologies for the delayed response as we don’t provide support over weekends. Could you please confirm if you are still experiencing an issue with the text / editor crashing?

Thread Starter ashishtiwari27
(@ashishtiwari27)

2 years, 2 months ago

Hi

I’ve not heard anything about “Now the issue has resolved” from your end. Neither a Google web story plugin update comes in my admin dashboard.

Still, you are confirming this by asking “confirm if you are still experiencing an issue with the text / editor crashing?“.

Yes, I’m still facing this issue. Forward it to your team to figure out ASAP. Try to give solution not a question.

Plugin Support Luckyna San
(@luckynasan)

2 years, 2 months ago

@ashishtiwari27 Thank you for confirming this is still an issue as I didn’t want to assume you were no longer facing it from your earlier comment:

no need to reply to this

I do appreciate your response and have opened a GitHub ticket for the team to investigate further.

Please stand by and I will be sure to follow up with you here if we need any more information or if there are any updates.

Plugin Support Luckyna San
(@luckynasan)

2 years, 2 months ago

Hi there, @ashishtiwari27. Thank you for your patience here! We just released version 1.25.0, which includes a fix for this issue, so please update Web Stories. If you do still experience issues, please reopen this topic or create a new support topic and we’d be happy to help.

Thread Starter ashishtiwari27
(@ashishtiwari27)

2 years, 2 months ago

Thanks for a serious concern of this issue. Have a good day.

Viewing 10 replies - 1 through 10 (of 10 total)

The topic ‘Click double on Text giving Error’ is closed to new replies.

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