Click to load panorama not disappear

  • Resolved mishamone

    (@mishamone)


    4 years, 6 months ago

    Hello!
    At first, thanks for your great plugin. It’s a really nice job.
    The second, I meet a bug after plugin update.
    “Click to load panorama” title not disappear when I use panorama in pop up window.
    Before update it’s worked correct.

    Thanks in advance for your help
    Mikhail

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi,

    Can you give us a link to your tour?

    We’ll have a look.

    Thanks.

    Thread Starter mishamone

    (@mishamone)

    Here is a link where I use pop up: (link in russian lang on the page bottom looks like Панорама Тивата)
    https://4ernogoria.ru/tivat/

    and here is link where panoramas work correctly:
    https://4ernogoria.ru/test-tour/

    Thanks

    Hi,

    About your second link, we can see the error below:

    https://prnt.sc/sk5zt6

    Sometimes when you add a tour on your site, you might face this issue that rather than loading the tour it will give the error “THE FILE (…) COULD NOT BE ACCESSED.”

    This error shows up when you are running a website under “HTTPS” (secured with SSL certificate) whereas your image link is under “HTTP” (unsecured).

    To solve this issue, go to your WordPress Dashboard > Settings > General. Here make sure you have “https” added to both “WordPress Address (URL)” and “Site Address (URL)”.

    After that, your tours should work.

    Once this issue is fixed, the tour should appear on your first link as well.

    Let us know if it works.

    Thanks.

    Thread Starter mishamone

    (@mishamone)

    Mmmm….Actually, sounds and looking a little bit strange. I get the all panoramas working correctly from second link.
    I fixed this issue about one month ago…with your help.
    And I’ve checked it right now. It’s works.

    Anyway, thanks.

    Can I rollback the previous plugin’s version?

    Hi,

    Can you please visit the page from any other device or empty your browser cache, reload the page just to be sure that tours are working.

    Also, the previous versions of the plugin are available and you can rollback to any of them.

    Go to the advanced view of the plugin and download any previous version from here: https://prnt.sc/sk86cz

    Thanks.

    Thread Starter mishamone

    (@mishamone)

    Yes, I load pano from different devices and everytime I clean a browser cache. Also I’ve disabled WP cache. Really, it’s works correct.
    And I fixed my problem with CSS. Now user can start to watch panorama by clicking at any area of preview image.

    Thanks for you time and advices. And of course, for your brilliant plugin

    Mikhail

    Hi @mishamone ,

    You’re welcome and thank you for liking our plugin.

    If you face any more issues with the plugin, you’re always welcome to open another ticket.

    We’ll be happy to help you.

    Thanks.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Click to load panorama not disappear’ is closed to new replies.