Clickable Area Shift

Hello @graysonpoff,

I’ve taken a look at the page that you linked in Chrome on a Mac, but the hotspots appear to be in the correct places. I made a video: https://www.dropbox.com/s/joef15nynx8990g/RotatorCuff.mp4?dl=0

Are you still having this issue? If so, can you please tell me what device, operating system, and browser you’re using? If you’re not sure, you can get that information here: https://supportdetails.com/

Hello there,

we seem to have the same problem – the clickable areas used to be in the rights place, but now there’s a quite a shift in the position of them. We’ve checked on Chrome, Firefox and Safari and they all show the same problem. The webpage is https://www.7-bridges.org,
at the bottom there’s a full width panoramic image. Any idea?

Best regards

@ionproducts,

I’m sorry that you’re having a problem with the hotspots. I viewed the page in Chrome on a Mac and all seemed fine: https://screencast-o-matic.com/watch/cq60bJumqa

Can you give me some more information about what might have changed on the site when the images quit working for you?

I wonder if the issue might have been a server page cache that has since cleared out. But please do let me know if you’re still having problems.

Hi, thanks for getting back so quickly! We’ve tried to clear the cache but with no improvements… Here is a picture of how it looks on our machines: https://www.7-bridges.org/wp-content/uploads/2019/10/Screen-Shot-2019-10-23-at-18.55.18.png
As you will see, the hotspot area is sort of on the blue bridge behind
but it’s all shifted to the left and slightly higher, covering the building next to it. Hope it makes sense..

It’s really tough for us to debug an issue that we can’t see ourselves for whatever reason. Can you please go here: https://supportdetails.com/ and submit the report to [email protected] so we can get all the details we need to replicate your set up as closely as we can?

Ok thanks! I’ve just done it