• Resolved LogoLogics

    (@logologics)


    Hi,
    When a student wants to start a course and hits the “Register for this course”, he is taken to the homepage, instead of the account page to register. Am I doing something wrong?

    Thanks,
    Annie

    • This topic was modified 1 month, 1 week ago by LogoLogics.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Deric (a11n)

    (@dericleeyy)

    Are you able to reproduce this issue on your side?

    Could you try these steps to temporarily disable all plugins and revert to a default theme?

    1. Install Health Check plugin on your site
    2. Download and install Twenty Twenty-Three on your site if not installed already
    3. Go to Installed Plugins. Click Troubleshoot on Sensei
    4. Try enrolling on a course and check if you can reproduce the issue
    5. Once you are done, go back to wp-admin and disable troubleshooting mode through the top bar.
    Thread Starter LogoLogics

    (@logologics)

    Hi,

    Thanks for your help.
    To shed more light on this, the following information.

    This site is a copy of this one: https://online-cursus-wp-website-leren-maken.nl/
    In there I have the Pro version + Woocommerce.

    That one will be shut down soon and I will continue with only the free version and no more paid courses.
    In this one https://logologics.nl/wordpress-cursus-online/ with the issue, I removed the pro version and Woocommerce. Maybe the register page is removed in that process, is that possible?

    In the one with Woocommerce and Pro sensei, students enrolled by going to the webshop and paying or enrolling for the free course. As Woocommerce is now removed, I am quessing, that is why that link that says “Register for this course” now no longer knows where to go to, and is redirected to the main homepage?

    In this free version, where should the link take a new student to register/enroll?

    Thanks,
    Annie

    • This reply was modified 1 month, 1 week ago by LogoLogics.
    Thread Starter LogoLogics

    (@logologics)

    Hi,

    Just to make sure, I also followed your instructions.
    Once the theme was changed and the Health check was on, there was not even that message, saying to register/enroll to start a course.

    In Sensei, it is set to “Users must be logged in to view lesson content.”, but in reality, they can see all lessons and the link that should direct them to the register page, just goes back to the page of the course they want to see.

    Could it be that is due to the fact that I removed the Pro version + Woocommerce and if so, how can I get that link to direct them to the actual page to register for that course, so they can only see the lessons, after being registered?

    Thanks!
    Annie

    Thread Starter LogoLogics

    (@logologics)

    Ah, found it!
    In WordPress settings, “anyone can register” was not enabled.
    After I enabled it, the register button now appears to register.

    Thanks for your time anyway,
    Annie

    Plugin Support Deric (a11n)

    (@dericleeyy)

    I’m glad you have found the root cause! Thanks for sharing the solution here as well just in case other people stumble into the same issue.

    Thread Starter LogoLogics

    (@logologics)

    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.