Clicking "run now" returns a white page with "-1" on it

MC

Sorry to hear about your issue with BackUpWordPress.

Would you mind clicking the “Enable support” button on the BackUpWordPress admin page?

I can take it from there.

Thanks
Paul

Hi there – just checking if this had been fixed as I am getting the same error (-1) appearing on the page after I click “run now”

Also getting an issue (no error) with trying to change the default values of database only to database and files and daily to weekly, no matter what I do, the page refreshes back to the original values.

@breisi – Are you running the plugin Nexgen gallery by any chance?

I was thinking about my issue and remembered that plugin has caused compatibility issues in the past. From what I understand it adds a bunch of database tables, thus may complicate the process.

I also had Simple WordPress Backup plugin installed ( but disabled ) on this site when I had the error.

@paul de Wouters – I just updated to the latest version and still experienced the error. I just clicked “enable support” as you requested. Please advise when you have a chance and if there is anything I can do to help message me or post here and I will respond asap.

Breisi

sounds like a javascript conflict. Could you try disabling all other plugins and reverting to the default theme, and see if you can access the BackUpWordPress admin page? The settings should show up in a modal window ( lightbox )

>The settings should show up in a modal window ( lightbox )

This is very interesting, I actually did not know this plugin was supposed to work from a lightbox / modal window. So far, all the sites I had used it on (even ones where the run now button was working), the plugin loaded on an all white page. Could it be a browser issue? I am running FF 27.0.1

I guess I could try and recreate the issue in another browser..

MC

Sometimes, you need to refresh the browser, and wait until the page has loaded completely.

You could also click “Enable Support” at the top of the admin page, and I’ll take a look for you.

>Sometimes, you need to refresh the browser, and wait until the page has loaded completely.

The page is loaded. Literally in the source code ( I looked ) it shows no html markup, literally just a “-1” and thats it.

>You could also click “Enable Support” at the top of the admin page, and I’ll take a look for you.

I did already the other day before posting. Maybe the setting didn’t go through, when I clicked the button at the bottom of the page that loads the diagnostic info, the same page refreshed again.. I was wondering if something else was supposed to happen.

Do I need to send you the information that it loads to the page in an email? I can do that as well..

edit – updated to the current 2.5 version. still no luck with the run now version but I see the plugin is working and backing it up automatically everynight and the full weekly one as well.

I worked with the new version?