• When you pick the Venmo option on Desktop to pay, it grays the screen and renders the QR code but it is higher up on the screen. You have to scroll up to find it and donors don’t know this and complain they can’t find it.

    On Mobile you don’t see any change and the QR code is not rendered.

    • This topic was modified 2 weeks, 3 days ago by Tim Berneman.

    The page I need help with: [log in to see the link]

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  • Plugin Support Robin Joshua Del Mundo

    (@robindelmundo)

    Hi @tberneman ,

    Glad you reached out! Happy to help.

    Moreover, please excuse the slow turnaround here as well.

    You’re running into a bug that our development team is aware of. You can view the bug report in here — https://feedback.givewp.com/bug-reports/p/venmo-qr-code-modal-loads-too-high-on-the-classic-form-template. I’ve added this ticket into the report so that our product team can be made more aware of it and when a fix for it has been released, we can reach out and update this post.

    We are actively tracking user feedback to understand further the needs you all have. You can use the link to check in for updates or to provide additional details of your own. I would encourage you to comment on that post about the impact this would have on your organization. Information like that is always helpful for our teams to see.

    Give the post above a look, and let me know if there are any additional details you would like me to add. I want to ensure your need is as accurately reflected as possible, and I’m happy to include an internal note to our teams with any specific information you would like them to have.

    While we work on a fix for it, for now, you can switch to the Multi-step or Two Panel template to avoid this issue as those templates minimize scrolling.

    Please let me know if you have further questions.

    I’m always happy to help!

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