Client can’t login, page simply reloads

  • Resolved adrienm

    (@adrienm)


    3 years, 7 months ago

    I’ve created a few collections for a client, but they can’t see any of them. I tested each one, and in all cases, the password-entry page simply reloads after entering the password. I’ve excluded collections from my cache, flushed caches, and tried setting different passwords to no avail. I tested using Firefox Dev edition, Firefox standard, and Safari on MacOS, client is using Firefox standard on Ubuntu Linux.

    Debug Info:

    Home URL https://bellaarti.com/shop
    WordPress version 5.7.1
    Active plugins Antispam Bee (2.9.4), PublishPress Capabilities (2.0), Contact Form 7 (5.4), Custom Product Tabs WP All Import Add-on (2.0.4), Custom Related Products for WooCommerce (1.3), Disable Google Fonts (2.0), Email Tracker (5.1), LoginPress – Customizing the WordPress Login (1.5.2), MC4WP: Mailchimp for WordPress (4.8.3), picu (1.5.9), Simple History (2.42.0), WooCommerce Category Locker (1.0.3), WooCommerce Blocks (4.9.1), WooCommerce PDF Invoices & Packing Slips (2.8.3), WooCommerce (5.2.2), WooSidebars (1.4.5), WP All Export Pro (1.6.4), WP All Import Pro (4.6.5), WP DoNotTrack (0.8.8), WP Fastest Cache (0.9.1.7), WP All Import – WooCommerce Add-On Pro (3.2.5), Custom Product Tabs for WooCommerce (1.7.7)
    Active theme bella arti (1.0.0)
    https://bellaarti.com/
    picu version 1.5.9
    picu upload dir /home/customer/www/bellaarti.com/public_html/shop/wp-content/uploads/picu
    picu base slug collections
    PHP version 7.3.27
    MySQL version 5.7.32-35-log
    Server Apache
    Operating system Linux
    Current PHP user u719-vvwf77deghff
    Safe mode Off
    Maximum execution time 120 seconds
    Maximum number of input variables 3000
    Server time 16:22
    Blog time 11:22
    Blog language en-US
    MySQL client encoding utf8mb4
    Blog charset UTF-8
    PHP memory limit 768M
    Maximum upload file size 256 MB
    WordPress memory limit 40M
    WordPress maximum memory limit 768M
    Memory in use 22.00 MB
    Loaded PHP extensions Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imap, intl, ionCube Loader, json, libxml, mbstring, memcached, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, readline, session, shmop, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, tidy, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Florian Ziegler

    (@florianziegler)

    Hi @adrienm,

    sorry to hear that you are experiencing issues.

    • Do collections which are not password protected work fine?
    • Can you please send a link to one of those password protected collections to [email protected] so we can take a look ourselves?

    Cheers
    Florian

    Thread Starter adrienm

    (@adrienm)

    I tested removing the password and it worked just fine. But I really don’t want any client images exposed to anyone but the client. I’ve sent an e-mail with a link to one of the galleries that has this issue.

    Plugin Author Florian Ziegler

    (@florianziegler)

    Hi @adrienm!

    I can see the issue, it is happening for me as well.

    picu uses WordPress’ password protection functionality. As such, please test something for me:

    Create a regular page (in your WordPress Admin go to “Pages > Add New”) and give it a password. (If you are using Gutenberg you will find that option in the settings bar on the right, under “Page > Visibility”, click on “Public”, then select “Password protected” and enter a password.)

    Can you access that page when entering your password – or is it just reloading as well?

    Cheers
    Florian

    Thread Starter adrienm

    (@adrienm)

    It also simply reloads the page.

    Plugin Author Florian Ziegler

    (@florianziegler)

    Thanks for testing!

    It seems to be a general issue with your WordPress installation.

    We have a guide on our website that we usually send to users to troubleshoot plugin incompatibilities, but you can use the guide to do some general testing as well.

    In your case, after enabling troubleshooting mode, immediately check if the password protected page you created earlier now works. If so, continue testing, activating plugins one by one, until the issue occurs. Then you know which plugin is responsible for the issue.

    Please let us know what you find out.

    Cheers
    Florian

    Thread Starter adrienm

    (@adrienm)

    Thanks, will do.

    Thread Starter adrienm

    (@adrienm)

    It appears the conflict is with the plugin: “WooCommerce Category Locker” by Benchmark (https://www.ads-software.com/plugins/wc-category-locker/) which seems to be abandoned as it hasn’t had updates in over 3 years. This is unfortunate as I really need to protect my clients’ images in the main WooCommerce store as well. I’ll have to disable it for now so my current client can access their Picu collections.

    Thank you for your time and assistance in helping me track this down.

    Plugin Author Florian Ziegler

    (@florianziegler)

    Glad I could be of help – and thanks for posting the follow-up!

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Client can’t login, page simply reloads’ is closed to new replies.