Client Email notification not send

  • Resolved Fede84

    (@fede84)


    5 months ago

    Hi, i’ve got an issue on client notification. I’ve set the confirmation as Manually from the Admin and activate admin and client notification.
    When i try to book a room, notification email to admin is sent but not to client. On Client email setting i’ve uncheck the fist email notification “Email for new booking (admin approval)”. I ve set an external smtp to send email.
    Someone could help?

    Thanks

    • This topic was modified 5 months ago by Fede84.
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  • Plugin Support eugenewhite

    (@eugenewhite)

    Hello there! 

    Sorry to hear you faced such an issue with our Hotel Booking plugin. 

    First, I would like to inform you that our plugin relies on a website’s mailing system/protocol. And if you’re saying that you’ve already set an SMTP mailing protocol on your website, there could be an issue with its configuration. We have a special video tutorial on this matter, so contact us via the live chat on our website or submit a support ticket so we can share a link with you. Also, it may be helpful if you try another SMTP provider.

    Plugin Support eugenewhite

    (@eugenewhite)

    Hello there! 

    I hope you are doing well. 

    Since I haven’t received a response from you, I will consider this topic resolved. 

    If you have any other questions or need assistance with something else, please feel free to submit a new inquiry.

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