Client not sync to Mailchimp and no error in log file

  • Resolved Alexanne

    (@alexannee)


    1 year, 6 months ago

    Hello,

    For an unknown reason, I can’t find this client anywhere in Mailchimp. In Woocommerce, the mailchimp_woocommerce_is_subscribed field is 1, the order is completed and the email address wasn’t previously unsubscribed in Mailchimp.

    Here is what I see in my log file (I replaced the actuel email address and the website address for confidentiality) :

    2023-07-26T15:44:19+00:00 NOTICE action_scheduler.queue_job :: MailChimp_WooCommerce_Cart_Update queued :: obj_id b65396c7b57575166fc0832e9b302475 2023-07-26T15:44:20+00:00 NOTICE abandoned_cart.success :: email: [email protected] :: checkout_url: https://mywebsite.com/commande/?mc_cart_id=b65396c7b57575166fc0832e9b302475 2023-07-26T15:44:21+00:00 NOTICE cart.member.updated :: Updated [email protected] subscriber status to pending and language to fr 2023-07-26T15:45:42+00:00 NOTICE action_scheduler.queue_job :: MailChimp_WooCommerce_Cart_Update queued :: obj_id b65396c7b57575166fc0832e9b302475 2023-07-26T15:46:10+00:00 NOTICE abandoned_cart.success :: email: [email protected] :: checkout_url: https://mywebsite.com/commande/?mc_cart_id=b65396c7b57575166fc0832e9b302475 2023-07-26T15:46:22+00:00 NOTICE action_scheduler.queue_job :: MailChimp_WooCommerce_Cart_Update queued :: obj_id b65396c7b57575166fc0832e9b302475 2023-07-26T15:46:51+00:00 NOTICE abandoned_cart.success :: email: [email protected] :: checkout_url: https://mywebsite.com/commande/?mc_cart_id=b65396c7b57575166fc0832e9b302475 2023-07-26T15:48:53+00:00 NOTICE action_scheduler.queue_job :: MailChimp_WooCommerce_Cart_Update queued :: obj_id b65396c7b57575166fc0832e9b302475 2023-07-26T15:48:54+00:00 NOTICE abandoned_cart.success :: email: [email protected] :: checkout_url: https://mywebsite.com/commande/?mc_cart_id=b65396c7b57575166fc0832e9b302475 2023-07-26T15:52:23+00:00 NOTICE action_scheduler.queue_job :: MailChimp_WooCommerce_Cart_Update queued :: obj_id b65396c7b57575166fc0832e9b302475 2023-07-26T15:52:59+00:00 NOTICE abandoned_cart.success :: email: [email protected] :: checkout_url: https://nutritionnistesenpediatrie.com/commande/?mc_cart_id=b65396c7b57575166fc0832e9b302475 2023-07-26T15:56:36+00:00 NOTICE action_scheduler.queue_job :: MailChimp_WooCommerce_Single_Order starts in 90 seconds :: obj_id 13051 2023-07-26T15:56:41+00:00 NOTICE debug :: Order ID 13051 was pending and is now completed :: Array ( [new_order] => 1 [tracking] => Array ( [campaign_id] => [landing_site] => https://mywebsite.com/produit/webinairexyz/ ) ) 2023-07-26T15:59:11+00:00 NOTICE order.member.updated :: Updated [email protected] subscriber status to pending and language to fr 2023-07-26T15:59:11+00:00 NOTICE order_submit.success :: addStoreOrder :: #13051 :: email: [email protected] :: landing site https://mywebsite.com/produit/webinaire-xyz/ :: abandoned cart deleted [b65396c7b57575166fc0832e9b302475]

    Any clue what happened?

    Thanks!

    • This topic was modified 1 year, 6 months ago by Alexanne.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support khungate

    (@khungate)

    Hi @alexannee, it sounds like double opt-in may be enabled on your Mailchimp Audience, hence why this particular customer is in pending status. Double opt-in is a setting that determines whether subscribers need to confirm their email address before being added to our Audience. This helps ensure that only interested and engaged subscribers receive our emails.

    To check your double opt-in status, please follow these steps:

    1. Log in to your Mailchimp account.
    2. Go to the Audience tab.
    3. Click on the Audience name connected to our store.
    4. In the Audience settings, you will find the ‘Double Opt-In’ setting. If it is enabled, subscribers will receive a confirmation email. If it is disabled, subscribers will be added directly without confirmation.
    5. If it is enabled, the opt-in confirmation email must be clicked before they are added as subscribed.

    Please let us know your double opt-in preference so that we can ensure our communication aligns with your preferences.

    Thank you for your attention to this matter. If you have any further questions or need assistance, please don’t hesitate to reach out.

    Thread Starter Alexanne

    (@alexannee)

    Hello,

    Thank you very much for your quick reply.

    Double opt-in isn’t activated in our audience settings. We get few orders a day and the contacts are sync correctly, but we encountered this problem only with this subscriber.

    We have the abandoned cart automation active, could it interfere with contacts synchronization? It is quite new, we activated it last month I think.

    Have a nice day,

    Alexanne

    Plugin Support khungate

    (@khungate)

    Hi @alexannee, a few other things to note; not sure if it will help solve the mystery or not:

    • If for any reason this email address has been deleted from the Audience in Mailchimp it cannot be added back.
    • Lastly, Mailchimp will only receive orders from WooCommerce that have the statuses of?Processing,?Completed, and?Paid. If your orders have a status of?On Hold,?Draft,?Pending, or?Failed, they will not be synced to Mailchimp.

    Should you require further assistance or desire us to investigate other aspects pertaining to this specific issue, please don’t hesitate to get in touch.

    Plugin Support khungate

    (@khungate)

    Hi @alexannee, we just wanted to check back with you to see if this was still a problem with our latest plugin (v3.2 at the time of this post). Please let us know when you get a moment, we’ll be happy to help troubleshoot further if necessary.

    Plugin Support khungate

    (@khungate)

    Hi @alexannee, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

    Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Client not sync to Mailchimp and no error in log file’ is closed to new replies.