Client Portal Jetpack CRM error

  • Resolved mauroayalazavala

    (@mauroayalazavala)


    3 years, 1 month ago

    Hi, great job. I have a problem, the client portal appears double on the page, even by means of the short code on another new page. Can you help me. I want to use it but with this problem I can’t. I stay tuned, thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter mauroayalazavala

    (@mauroayalazavala)

    Help to solve error.

    Hi there!

    There may be something else installed on the site that’s causing problems. Can you go through the following troubleshooting steps to check for that:

    – Verify that all plugins are fully updated to the latest versions
    – Temporarily deactivate all plugins except Jetpack and Jetpack CRM to see if there’s a plugin conflict. If the issue is resolved and you can see the Client Portal displaying properly with all other plugins deactivated, you can reactivate plugins one by one to discover which plugin is causing the problem.
    – You can also try switching to the Twenty Twenty theme via Appearance > Themes, and check the Client Portal again. If the issue is resolved then you know it’s a problem with the theme, and you’ll need to contact the theme author for further assistance.
    – Clear your browser cache and cookies

    Let us know how it goes. Thank you!

    Plugin Author Clemen (a11n)

    (@cleacos)

    Hi there!

    Also, could you check that you haven’t included the shortcode in any widget? It sounds like there is a widget with the shortcode, and for that reason, the Client Portal appears twice on the page, one by the page and the other by the widget.

    Regards.

Viewing 3 replies - 1 through 3 (of 3 total)
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