Clients dont recieve SenseiLMS mails

  • Resolved dfranchv

    (@dfranchv)


    3 months, 4 weeks ago

    I have been having problems since the past few weeks with SenseiLMS plugin, i have tried creating a ticket a few days ago in “https://senseilms.com/es/my-account/support/“(with a different email) but i get no response and no follow up email.

    When a customer buys a course it should receive three different emails, two from WooCommerce that work fine and one from SenseLMS that doesn’t arrive. It appears to only be happening with “@gmail.com” domain, buying the course with other domains works fine and it recieves all three.

    Thank you for your help.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Jay

    (@bluejay77)

    Hi @dfranchv,

    Thanks for reaching out.

    I have been having problems since the past few weeks with SenseiLMS plugin, i have tried creating a ticket a few days ago in “https://senseilms.com/es/my-account/support/“(with a different email) but i get no response and no follow up email.

    Would you mind sharing the domain of the emails you used to reach out to Sensei support?

    Also, would you share the title and body of the support ticket you submitted, so we can check our records?

    It appears to only be happening with “@gmail.com” domain, buying the course with other domains works fine and it recieves all three.

    That’s really odd — I wonder if the emails are getting filtered at the server level even before they reach the inbox.

    To verify that Sensei is at least trying to send the alert emails, can you please install and activate the plugin that I’ve linked to below?

    https://www.ads-software.com/plugins/email-log/

    Once it is activated, try purchasing a course that would typically trigger an email (I recommend a test course that costs $0, with a test student). Then go into your Dashboard and look under Tools > Email Log. If there are log entries there for the welcome emails, then they are attempting to send, but something external to WordPress is preventing them.

    Also, would you check and make sure Sensei email notifications are enabled at wp-admin/admin.php?page=sensei-settings&tab=email-notification-settings ? You are looking for “Welcome to Course” email to be active.

    Lastly, if your learners are still not getting emails from you, would you ask them to add your Sensei site’s outgoing email address as contact to their server? This will ensure that the emails coming from your site is not getting filtered by Gmail server.

    Let us know how it goes!

    Plugin Support Jay

    (@bluejay77)

    Hi @dfranchv,

    I received your support ticket via email. Let me reply so we can continue our conversation there. Thanks!

    Thread Starter dfranchv

    (@dfranchv)

    Hello @bluejay77

    Thank you for your help, I installed “email log” plugin and did further tests with @gmail.com emails and I received all 3 and the logs looked fine. I am not sure what changed to make it work again.

    I will try to document what happened if we find out the cause, for now we can close the ticket

    Once again, thank you bluejay77 for the help

Viewing 3 replies - 1 through 3 (of 3 total)
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