Booking Ultra Pro Clients no longer receiving SMS reminders

  • 2 months ago I asked help as I was receiving notifications “cron job called there are appointments” I was receiving these notifications every 30 minutes with dozens of emails filling my inbox. I have had no communication whatsoever regarding the issue, only messages stating you are sorry and busy over the holiday period. Now I don’t get these notification emails anymore at all and my clients are no longer receiving SMS reminder! Would you please fix this? I am requesting to receive 1 email stating there are appointments on the next day and SMS to be sent to my clients, just as it was when I first purchased your product.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter sandyfontannaz

    (@sandyfontannaz)

    Booking Ultra Pro finally got back to me, it seems that unless you post here nothing happens… After they looked into it, I found out my schedule, under the staff tab was voided, disabling clients to book appointments all together. They have then asked me to monitor the issue for 12h, as it stands, 72h later my clients are still not receiving SMS reminders and I am still not receiving cronjob notifications at all.

    Thread Starter sandyfontannaz

    (@sandyfontannaz)

    My clients phone number do no longer appear on my confirmation email, needless to say they are still not receiving an SMS reminder. I haven’t heard anything back from Booking Ultra Pro for over a week. Is anyone able to help at all??

    We’re sorry about the delay over the holidays, we’re less people on the support area, so.. some replies might take longer than usual.

    Thank you for your understanding.

    Thread Starter sandyfontannaz

    (@sandyfontannaz)

    Would you please confirm someone is looking into this? I haven’t received confirmation emails with clients phone number for over 10 days and my clients have no longer been receiving SMS reminder for over 2 months!!!

    I am looking forward to hearing from you.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    just as it was when I first purchased your product.

    For pro or commercial product support please contact the author directly on their site. This includes any pre-sales topics as well.

    As the author is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Viewing 5 replies - 1 through 5 (of 5 total)
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