Clients not receiving emails – Phone field not displaying input

When I assign the reservations page in my French site, all the personal information of the Reservations appear??
When I do not assign a page for the French side to my site, no reservations form appears in my French site.
Please advise.

• This reply was modified 3 years, 1 month ago by websitegirlCa.

Hello,

The field has CSS You can use the following Custom CSS to solve the phone field issue. You can paste it into the additional css section of your theme’s customizer.

.rtb-text.phone input {
color: black !important;
}

Regarding the confirmation emails not sending, if some are getting through and others aren’t, that really sounds like a spam issue. If there was an issue with the plugin not sending any emails, then it would be for all of them. Nevertheless, to double check this, you could install a plugin like https://www.ads-software.com/plugins/email-log/, which logs every email sent from your WordPress. When you don’t get one in your inbox, check to see if it shows in the log as sent. If so, you know it’s likely a spam filter issue. For that, I would recommend using a plugin like https://www.ads-software.com/plugins/wp-mail-smtp/, which lets you route emails via your real email address, so they are not coming from an auto-mailer, or address that doesn’t exist, and have a much higher chance of making it through spam filters.

About the form, if you are using Booking Page option from plugin’s Basic setting, I would suggest use the shortcode [booking-form] on the page to display the form.

The issue is the French page for reservations should have the Form in French, but It doesn’t appear in French.. Should it not translate automatically??

If you use the Booking Form setting, it will not display on translated pages because they might have a different ID than the one selected in the option. However, the shortcode can be added to both the pages independently or if the original page already have a shortcode while creating the translation pages, it will be added to the translated page as well.

Regarding the form translation, our form follow the website’s current language. If your plugin translate the page but not the current/active website language setting of the WordPress, the form will not be translated automatically.