Cloning active site with Woocommerce Payments

  • Resolved sevans917

    (@sevans917)


    3 years, 2 months ago

    Hi, I’ve always used Stripe for stores, and when I clone an active store (has transactions) and want to use a new Stripe account in the new store, I have to run some cleanup actions in the database (per Woocommerce documentation). Otherwise, Stripe may have issues in the new store. So the question is, would I have to run that same database fix procedure when cloning a store that has Woocommerce Payments installed?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Brad P. a11n

    (@snaacks)

    Hi @sevans917,

    When it comes to WooCommerce Payments it is possible to clear the cache, which you could be asked to do when running into issues or when troubleshooting with us. It’s a little different than in Stripe and isn’t necessarily required when switching stores, but you can find out a little bit more about this at the link below:

    How do I clear the WooCommerce Payments account cache?

    Hopefully, this helps clarify but please let me know if you have any additional questions.

    Thread Starter sevans917

    (@sevans917)

    @snaacks – Thanks for the info, but just so that I am 100% clear, the actions described in the following Woo docs link has no relevance when using this Payments plugin in cloned stores, correct?

    https://docs.woocommerce.com/document/stripe-fixing-customer-errors/

    Plugin Support mouli a11n

    (@mouli)

    @sevans917
    We are currently checking with the developers for an equivalent process to reset the connected WooCommerce Payments account on your cloned site.
    In the meantime, I suggest that you try deleting the WooCommerce Payments plugin from your cloned site, and then reinstall it to, hopefully restart the onboarding process that will create a new account for the cloned site.
    If that fails you may need to remove the settings for WooCommerce Payments from the database directly.
    These settings are held in wp_options table under the option_name of woocommerce_woocommerce_payments_settings.

    I hope that helps.

Viewing 3 replies - 1 through 3 (of 3 total)
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