Close button not working on mobile device

  • Resolved funderburgh

    (@funderburgh)


    1 year, 2 months ago

    I am using the popup for the site menu in a theme builder global header. The close button is not working on mobile. I notice on this forum you found a similar condition indicating in console, but when I inspect the site, the close buttons work! They don’t work on an actual device. Any help is most welcome, thanks. Divi and WP current versions, cache purged many times.

    The page I need help with: [log in to see the link]

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  • Hi @funderburgh,

    Sure, I will be happy to assist you in resolving your issue with the close button not working on mobile devices.

    I checked and found that your popup close button is working as expected on the desktop.
    See here: https://share.zight.com/Z4u2J7Yg

    When I checked your popup close button on mobile devices, I found that same was also working fine as expected.
    See here: https://share.zight.com/7KunvQLn

    I recommend clearing your mobile browser cache (as stored browser cache may also cause a similar issue) or, alternatively, checking your site in a private or incognito window.

    I hope this information helps. Please do not hesitate to ask any further questions. Thank you.

Viewing 1 replies (of 1 total)
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