Close button on modal legacy form disappears after changing payment gateway

Hi @julianrush,
Glad you reached out, I’d like to get a closer look at things here. Send along your system information. You can do this by navigating to Donations > Tools > System Info (tab) and clicking the button to “Get System Report” and copy/paste that into your reply here. That should give me a little more context to work from.

Let me know if you have questions in the meantime, I’m happy to help.

Hi Stephanie

Thanks for getting back so quickly. Here’s my System Info:

Cheers

WordPress Environment

Home URL: https://www.odysseus-unbound.org
Site URL: https://www.odysseus-unbound.org
WP Version: 6.2
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: –
Language: en_GB
Permalink Structure: /%postname%/
Show on Front: page
Page on Front: Home (#2973)
Page for Posts: Latest News (#248)
Table Prefix Length: wp_
Table Prefix Length: 3
Table Prefix Status: Acceptable
Admin AJAX: Accessible
Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, refunded, failed, revoked, cancelled, abandoned, processing, preapproval, give_subscription

Server Environment

Hosting Provider: DBH: localhost, SRV: www.odysseus-unbound.org
TLS Connection: Connection uses TLS 1.3
TLS Connection: Probably Okay
Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
PHP Max Upload Size: 256 MB
cURL Version: 7.85.0, OpenSSL/3.0.8
SUHOSIN Installed: –
MySQL Version: 5.7.39
Default Timezone is UTC: ?</img>
fsockopen/cURL: ?</img>
SoapClient: ?</img>
DOMDocument: ?</img>
gzip: ?</img>
GD Graphics Library: ?</img>
Multibyte String: ?</img>
Remote Post: ?</img>
Remote Get: ?</img>

GiveWP Configuration

GiveWP Version: 2.26.0
GiveWP Cache: Enabled
Database Updates: All DB Updates Completed.
Database Updates: All database migrations completed.
Database Tables: ?</img> wp_give_donors?</img> wp_give_donormeta?</img> wp_give_comments?</img> wp_give_commentmeta?</img> wp_give_sessions?</img> wp_give_formmeta?</img> wp_give_sequential_ordering?</img> wp_give_donationmeta?</img> wp_give_revenue?</img> wp_give_migrations?</img> wp_give_log
GiveWP Cache: Enabled
GiveWP Cache: ?</img>New Donation?</img>Donation Receipt?</img>Donation Processing Receipt?</img>New Offline Donation?</img>Offline Donation Instructions?</img>New User Registration?</img>User Registration Information?</img>Donation Note?</img>Email access?</img>Renewal Receipt Email?</img>Admin Renewal Receipt Email?</img>Subscription Cancelled Email?</img>Admin Subscription Cancelled Email?</img>Subscription Completed Email?</img>Subscription Reminder Email?</img>Subscriptions Email Access?</img>Subscription Payment Failed Email
Upgraded From: 2.25.2
Test Mode: Disabled
Currency Code: GBP
Currency Position: Before
Decimal Separator: .
Thousands Separator: ,
Success Page: https://www.odysseus-unbound.org/support/donation-confirmation/
Failure Page: https://www.odysseus-unbound.org/support/donation-failed/
Donation History Page: https://www.odysseus-unbound.org/support/my-donations/
GiveWP Forms Slug: /donations/
Enabled Payment Gateways: Stripe - Credit Card, PayPal Donations, GoCardless, Offline Donation, Stripe - Apple Pay, Stripe - Google Pay
Default Payment Gateway: Stripe - Credit Card
PayPal IPN Notifications: IPN received for #6767 ( 8KR92974JP4028343 ) on 12/02/2022 at 11:55. Status VERIFIED
Donor Email Access: Disabled
Stripe Webhook Notifications: 01/04/2023 19:40

Active GiveWP Add-ons

Give - Currency Switcher: ?</img> Licensed – by GiveWP – 1.5.2
Give - Form Field Manager: ?</img> Licensed – by GiveWP – 2.0.4
Give - Gift Aid: ?</img> Licensed – by GiveWP – 1.4.2
Give - GoCardless Gateway: ?</img> Licensed – by GiveWP – 1.3.8
Give - MailChimp: ?</img> Licensed – by GiveWP – 1.5.0
Give - Manual Donations: ?</img> Licensed – by GiveWP – 1.6.2
Give - PDF Receipts: ?</img> Licensed – by GiveWP – 2.3.13
Give - Per Form Gateways: ?</img> Licensed – by GiveWP – 1.0.2
Give - Recurring Donations: ?</img> Licensed – by GiveWP – 2.4.0
Give - Stripe Gateway: ?</img> Licensed – by GiveWP – 2.5.0
Give - Zapier: ?</img> Licensed – by GiveWP – 1.4.1

Other Active Plugins

Akismet Anti-Spam: by Automattic – 5.1
Backup Duplicator & Migration - WP STAGING: by WP-STAGING, WPStagingBackup – 2.13.0
Better Search Replace: by WP Engine – 1.4.2
Broken Link Checker: by WPMU DEV – 2.0.0
Code Snippets: by Code Snippets Pro – 3.3.0
Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: by SeedProd – 6.15.7
Complianz | GDPR/CCPA Cookie Consent: by Really Simple Plugins – 6.4.3
Easy Forms for Mailchimp: by YIKES, Inc. – 6.8.8
Enable Media Replace: by ShortPixel – 4.1.1
Enhanced Media Library: by wpUXsolutions – 2.8.9
GDPR Compliance for Mailchimp: by YIKES, Inc. – 1.3.7
Health Check & Troubleshooting: by The www.ads-software.com community – 1.6.0
Insert Pages: by Paul Ryan – 3.7.6
Kadence Blocks - PRO Extension: by Kadence WP – 1.7.28
Kadence Blocks – Gutenberg Blocks for Page Builder Features: by Kadence WP – 3.0.33
Kadence Simple Share: by Kadence WP – 1.2.6
Kadence Slider: by Kadence WP – 2.3.4
Kadence Widget Dock: by Kadence WP – 1.0.6
Loco Translate: by Tim Whitlock – 2.6.4
Login for Google Apps: by WPGlogin Team – 3.4.5
Members: by MemberPress – 3.2.4
Polylang: by WP SYNTEX – 3.3.3
Rank Math SEO: by Rank Math – 1.0.112
SiteGround Optimizer: by SiteGround – 7.3.1
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com, DavidAnderson – 1.23.3
User Menus: by Code Atlantic – 1.3.1
Wordfence Security: by Wordfence – 7.9.2
WP-DraftsForFriends: by Lester 'GaMerZ' Chan – 1.0.2

Inactive Plugins

SiteGround Security: by SiteGround – 1.4.1
Widget Logic: by WPChef – 5.10.4

Active MU Plugins

Health Check Troubleshooting Mode: by – 1.8.1
WP STAGING Optimizer: by René Hermenau – 1.5.1

Theme

Name: Ascend Premium Child Theme
Version: 1.0
Author URL: https://www.odysseus-unbound.org/
Child Theme: Yes
Parent Theme Name: Ascend - Premium
Parent Theme Version: 1.9.25
Parent Theme Author URL: https://www.kadencewp.com/

Hi Stephanie

I’m closing this as further testing has revealed a more serious problem with PayPal, for which I’ll submit a support ticket, which means we’ve reverted to redirects to the form pages rather than using a modal.

Cheers

Julian