Closing popup. After a few seconds page is reloading.

Hi @grafist34,

Thank you for contacting.
May I ask you to send us a screenshot from this part of your screen?
https://prnt.sc/rn3wd9

Yeah, sure.

https://drive.google.com/open?id=1NoJF23oGhA0EvCg3Ocy4NvZPNvGfpXZk

Hi @grafist34,

I am sorry to hear that.
Could you, please, send me the link where the popup is added?
You can add it on a test page in case you do not want to show it live.

Hi @grafist34,

We were wondering whether you saw our last message.
Please let us know if there is anything we can help you in a new thread, I will mark this one as resolved.

Best,
Popup Builder Team

Hi, sorry for the delay.

Here is the website: https://www.dpinvestment.de/
The popup is linked to the first button “Beratung / Rückruf”

Hi @grafist34,

We checked and saw that you have added the popup via the confirmation popup option (sg-confirm-popup-1).
I am referring to this option:
https://help.popup-builder.com/en/article/create-a-confirmation-confirm-popup-1maz7ym/?1585747544156
This feature gives you an opportunity to open a Popup when the user clicks on the link, before redirecting to the proper page of the URL.

May I ask you to set the popup via a shortcode (sg-popup-id-1), using this article?
https://help.popup-builder.com/en/article/how-to-open-on-click-on-hover-popup-via-the-shortcodes-toq5s5/

Let us know in case of any questions.

Hi,
thanks for your reply. I can confirm that a shortcode added popup does not cause the website to reload. But is it possible to add a button instead of a simple link this way?