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damiankaelgreen
(@damiankaelgreen)

9 years, 10 months ago

This is both a complaint and a recommendation to forum moderators:

Complaint: Moderators are closing topics when issues haven’t been fully resolved.

Recommendation: Don’t close topics! Even if topics are resolved they should not be closed because, other people may still have some good information to add to the post. Perhaps it would be good to add a “resolved” post when a moderator believes the topic has been resolved, but please don’t close it.

If the reason for closing the topic has to do with subscribers not wanting to follow them after it has been resolved, then adding that “resolved” post could be a flag to automatically stop certain types of subscriptions (if the option has been selected).

Note, this just happened to me at another forum too. It’s frustrating because I have good information that might help someone else out in the future that I would like to add, but I can’t without starting another topic. And when that happens, it just makes it more difficult for a user to find the right information as they then have to find two disconnected threads before they get the entire picture… I think this is one reason StackOverFlow does so well, they don’t tend to close topics!

Please just consider it among yourselves…
Thanks,
Damian

Viewing 4 replies - 1 through 4 (of 4 total)

Miroslav Glavi?
(@miroslavglavic)

9 years, 10 months ago

post creators and mark their posts resolved.

Most post creators do not mark their posts resolved.

Moderator Marius L. J.
(@clorith)

9 years, 10 months ago

Hi Damian,

I’m not sure where you saw this, but we generally don’t close threads on here unless there’s a very good reason (and if there’s such a reason you’ll see a post from a moderator being the last entry in the thread along with a short explanation of why it was closed).

It’s worth noting that threads are automatically closed once they are 1 year old, this is because there’s not really anything more to add to an issue that is over a year old (by that time 3-4 new versions of WordPress would’ve been released).

Andrew Nevins
(@anevins)

WCLDN 2018 Contributor | Volunteer support

9 years, 10 months ago

Please give a specific example.

Moderator Jan Dembowski
(@jdembowski)

Forum Moderator and Brute Squad

9 years, 10 months ago

Complaint: Moderators are closing topics when issues haven’t been fully resolved.

*Looks*

I think you are referring to this topic.

https://www.ads-software.com/support/topic/get-httpfontsgoogleapiscomcss-400-bad-request?replies=10

That one was not closed by any moderator.

See the first post? See how it says “1 Year”? Topics are closed automatically after 1 year from the original post.

Recommendation: Don’t close topics! Even if topics are resolved they should not be closed because, other people may still have some good information to add to the post.

That’s probably not going to happen. ??

Moderators moderate the forums and some topics do run away and get all out of control. When that happens, or the topic gets spammy, or hostile, or… etc. then yes, the topic will get closed. That almost always happens with a note.

That’s part of the responsibility of the moderators and closing topics sometimes is the right thing to do.

What you did with this post isn’t how the forums work here.

https://www.ads-software.com/support/topic/get-httpfontsgoogleapiscomcss-400-bad-request?replies=10#post-6766438

You jumped on an existing topic for your problem. That’s not how these forums work.

Give this a read.

https://codex.www.ads-software.com/Forum_Welcome

It’s lengthy but the parts that are important here are these links.

https://codex.www.ads-software.com/Forum_Welcome#Where_To_Post
https://codex.www.ads-software.com/Forum_Welcome#Choose_A_Good_Topic_Title
https://codex.www.ads-software.com/Forum_Welcome#Include_as_Much_Information_as_Possible

If you still need assistance with your problem then please start your own topic.

https://www.ads-software.com/support/forum/how-to-and-troubleshooting#postform

But please do not tag onto someone elses topic. If you want to help that person then chime in. If you are looking for help with your own problem then don’t: that rude to the original person who raised that issue.