CM Download Manager: 404 Not Found when clicking the download button

  • Resolved Open Source User

    (@geigabyte)


    8 years, 8 months ago

    Hello,

    I have the following error when clicking on the download button on CM Download page of my website. I am able to upload the file I want to download but I get the following error.

    404 Not Found

    nginx

    I also have problems with uploading my images for the down page. The images do not show up.

    I did the following “Troubleshooting: Make sure that you are using Post name permalink structure in the WP Admin Settings -> Permalinks.”

    I am using Divi Theme ftomm Elegant Themes and have Yoast SEO and Yoast Google Analystics plugins installed.

    Richard

    https://www.ads-software.com/plugins/cm-download-manager/

Viewing 1 replies (of 1 total)
  • Plugin Author CreativeMindsSolutions

    (@creativemindssolutions)

    The problem is probably related to the nginx server configuration.

    Please ensure that after changing the WP Permalinks Settings you did change also the server’s rewrite rules. WordPress does this automatically when using Apache http server by creating the .htaccess file, but the nginx is different (doesn’t use htaccess files) and the sysadmin has to perform the configuration himself.

    I also remember a past case, that nginx was parsing the URL and searching for the static files before he parsed the rewrite rules and run the PHP script. The URL with the 404 error pretends to be a static file (has a pdf extension), so nginx may regard this as a static file, which obviously doesn’t exists in the filesystem (because this is just a rewrite rule). Please contact with your systadmin to configure nginx that he won’t terminate the connection with 404 error but will go forward and parse the rewrite rules and finally run PHP.

    Please also check in here
    https://codex.www.ads-software.com/Nginx
    or here:
    https://wiki.nginx.org/WordPress

Viewing 1 replies (of 1 total)
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