COD return reverse pay

  • Resolved bohrabiz

    (@bohrabiz)


    4 years, 6 months ago

    Hi Team,

    I’m having some difficulty in understanding the refund procedure for COD. I have put COD under reverse pay where the funds are transferred directly into the vendor’s accounts from the courier service and then the vendor has to pay me the admin fee.

    Now, In a scenario when the customer requests for a refund once the order is marked complete and I as the admin approve it, What will happen to the ledger and reverse pay balance? Will it show that the vendor has to pay the COD amount to Admin as he is the one receiving the money?

    I couldn’t find this in your documentation for COD hence I’m asking.

    Thanks & Regards

    • This topic was modified 4 years, 6 months ago by bohrabiz.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author WC Lovers

    (@wclovers)

    What will happen to the ledger

    – A new entry will added to ledger for the refund.

    and reverse pay balance?

    – This will be also updated.

    Will it show that the vendor has to pay the COD amount to Admin as he is the one receiving the money?

    – NO, there will no place to show refunded amount payback.

    Thread Starter bohrabiz

    (@bohrabiz)

    Hi Team,
    Ok.Thanks for clarification, but also,
    Is there a way for vendors to choose if they want to accept COD orders or not?
    Basically COD option to not be provided to buyers upon checkout if vendors don’t want to?

    Plugin Author WC Lovers

    (@wclovers)

    Possible, but in that case we have to disable “multi vendor checkout” option. Are you fine with this?

Viewing 3 replies - 1 through 3 (of 3 total)
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