Code 500: Internal Server Error

  • Resolved miku0010

    (@miku0010)


    4 years, 1 month ago

    Hi Backwpup Team,

    with the last Version 3.8.0 some of our websites go down with: Code 500: Internal Server Error. We activated WP Auto-Updates and the website has damaged itself during the update. There were also installation rests of the plugin in the “upgrade/” folders.

    So far we had no problems with your plugin.

    The websites were hosted by different providers (1&1, HE, Strato).
    Wordpress has also not sent any email that there is a problem with the website.

    Maybe the plugin has become too large in files and size?

    (!) In one case the automatic plugin update was started during a running backup. Is this even possible?

    thx and best
    Michael

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support happyAnt

    (@duongcuong96)

    Hello @miku0010
    The plugin still has the same size as the previous version ( about 4mb zip file), so I think there should be no issue with the file size.
    I think there is another issue, as you said:
    (!) In one case the automatic plugin update was started during a running backup. Is this even possible?
    Yes that totally possible, because the plugin update handle by WordPress, so it can lead to a fatal error when BackWPUp still running and WordPress does automatically update.

    Thread Starter miku0010

    (@miku0010)

    So it depends on the time of the backup.
    That concerns many Plugins.

    Is there a WP-Database flag/var in WordPress that is set “true” when plugins “do their things”, so that WordPress doesn’t start internal core or plugin updates?

    Could you (or the Inpsyde GmbH) report this problem to WordPress as developer?

    Thanks a lot!
    Michael

Viewing 2 replies - 1 through 2 (of 2 total)
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