Code Errors when deactivating the plugin

  • Resolved michaeljb

    (@michaeljb)


    4 years, 7 months ago

    Hi there, i have just taken over the management of a site. I have a theme conflict somewhere and i am trying find out if its a plugin that is causing the issue. So i disabled all plugins to see if i could isolate which plugin it was, as soon as i deactivated BACKwpup, the whole site crashed. When you navigated to the site I received these errors messages ( below ) luckily i was able to get back in the backend via a WP recovery link and enable the plugin again and the site came back online. Can you please let me know what the issue is and why this is happening as i should be able to deactivate plugins on a site without the site crashing. Thanks for you time

    Fatal error: Uncaught Error: Class ‘BackWPup_Admin’ not found in /home/ifmatoro/public_html/wp-content/themes/ifma/includes/profile-clean-up.php:43 Stack trace: #0 /home/ifmatoro/public_html/wp-content/themes/ifma/functions.php(256): include() #1 /home/ifmatoro/public_html/wp-settings.php(497): include(‘/home/ifmatoro/…’) #2 /home/ifmatoro/public_html/wp-config.php(90): require_once(‘/home/ifmatoro/…’) #3 /home/ifmatoro/public_html/wp-load.php(37): require_once(‘/home/ifmatoro/…’) #4 /home/ifmatoro/public_html/wp-blog-header.php(13): require_once(‘/home/ifmatoro/…’) #5 /home/ifmatoro/public_html/index.php(17): require(‘/home/ifmatoro/…’) #6 {main} thrown in /home/ifmatoro/public_html/wp-content/themes/ifma/includes/profile-clean-up.php on line 43

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support happyAnt

    (@duongcuong96)

    @michaeljb
    hmm can you just remove the BackWPUp plugin then install it again, look like there is missing files in there?

    Thread Starter michaeljb

    (@michaeljb)

    i can’t as when you deactivate the plugin the site crashes and the above error displays when you type the url in or try to load the backend.

    When this happened the first time, the plugin was deleted from the c\panel file manager and i was able to login to the backend from the WP recovery link, I installed the app again from there and the site came back up.. So i have actually installed it again and it still makes no difference.

    Is there anyway to ftp the missing files to the appropriate plugin folders which would fix this? or any other ideas please?

    Plugin Support happyAnt

    (@duongcuong96)

    @michaeljb
    hmm so can you just temporary switch to a default WordPress theme, I saw there is an error caused by your current theme:
    Fatal error: Uncaught Error: Class ‘BackWPup_Admin’ not found in /home/ifmatoro/public_html/wp-content/themes/ifma/includes/profile-clean-up.php:43

    Plugin Support happyAnt

    (@duongcuong96)

    @michaeljb

    since we haven’t heard back from you, I’m going to mark it as resolved.
    If you’re still having problems, feel free to let us know ;),

    Btw, If you find BackWPUp is useful for you, we would really appreciate. if you leave a positive review and rating.
    This would encourage us to develop new free features and provide free support ??
    https://www.ads-software.com/support/plugin/backwpup/reviews/

Viewing 4 replies - 1 through 4 (of 4 total)
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