CoDesigner needs to be activated – when active

  • Resolved jenehattingh

    (@jenehattingh)


    1 year, 5 months ago

    Good afternoon, I trust that you are well. I am having an issue with the latest version of your plugin. I am working on a clients site, and have CoDesigner Pro as well. I have tried deactivating/activating, uninstalling/installing both of them, but I keep getting the error:

    ALERT: In order to CoDesigner Pro run properly, CoDesigner needs to be activated. Install CoDesigner Now.

    There is nothing in the debug log, and when trying to access for eg. the cart page, Elementor gives me a blank screen. WooCommerce and Elementor are upto date.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @jenehattingh

    Thanks for reaching out to us. We’re extremely sorry for the inconvenience that you faced.

    Since you’re using a premium plugin, you need to raise a ticket on our support website. Could you please raise a ticket here: https://help.codexpert.io/new-ticket?

    Our support team will help further regarding this issue.

    Thank you!

    Hi @jenehattingh

    Hope you’re doing well. It’s been a while since we last heard from you.

    I’d like to share that we’ve released a new version of Codesigner 3.12 solving the previous issues. If you still have not updated the plugin, then please update the plugin to the latest version. Make sure you have a backup of your site before updating the plugin.

    Please let me know if the issue still persists on your site.

    If you need any kind of assistance, please reach out to us.

    Thank you!

    Hi @jenehattingh

    Hope everything is going well with you.

    We haven’t heard from you in a long time.

    After a long period of inactivity, I’m considering this thread as resolved.

    If you have any further questions or require any assistance, please create a new thread.

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
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