Collapse sub menu not working

Hi,

Please check your theme template files and remove this “menu” ID:

https://www.screencast.com/t/95favBrdz

Regards,
Tom

Thanks Tom,

The desktop is working fine, however in mobile submenu is not opening. Settings looks fine https://www.awesomescreenshot.com/image/36443896?key=6ec764d077d8ebf6abd06b4262b1eb6e

Hi,

Please can you try the first step here? https://www.megamenu.com/documentation/betheme/

Regards,
Tom

Thanks Tom, really appreciated your help.

The submenu is now open in mobile devices, however I am not able to close the dropdown, any idea what is the problem with it?

Hi,

In the settings for the Product menu item, enable the “Disable Link” option, this will allow the item to toggle the sub menu visibility properly.

Regards,
Tom

Thanks Tom,

I’ve disabled the link of product menu, but no luck. Please check my mobile settings: https://www.awesomescreenshot.com/image/36510506?key=01371a1d2b25c3577c4df0c442220572

Hi,

Please can you check again? I have looked on mobile and the Products menu can now close properly:

(yesterday it wasn’t doing that for me)

Regards,
Tom

Sorry I mean main toggle bar not working, when we click on burger icon it won’t close, it remain open.

Thanks, I see now. Please add the following to Appearance > Customize > Additional CSS:

.mega-menu-main-menu #mega-menu-wrap-main-menu {
display: none;
}
.mega-menu-main-menu .menu_wrapper:has(.responsive-menu-toggle.active) #mega-menu-wrap-main-menu {
display: block;
}

Regards,
Tom

Brilliant, all good now. Thanks Tom