Collecting customer information before sale?

  • katasun

    (@katasun)


    9 years ago

    Hello, I like to use woocommerce to sell spare parts for cars.

    As many of you know you need a very exactly description of the spare part, most of the time the product number and it would be very helpful to have a photo from the spare part if it is very exotic or sometimes it has a colour code.

    This is what I am looking for. A app or web solution where I can get the customer data – pre sales – to start a discussion with the customer and some photos or written description.

    Because I need it before any sale has happen it is difficult to me to find a solution for this. Does anyone know a app ( eg for android phones ) or a plugin that can help to solve this request?

    Thank you in advance for any hint

    Katasun

    https://www.ads-software.com/plugins/woocommerce/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Caleb Burks

    (@icaleb)

    Automattic Happiness Engineer

    Hi Katasun,

    I’m not sure I completely understand your scenario.

    If you just need to add in extra product information, you can do that via attributes: https://cld.wthms.co/1gmEs/WrbEMpjN. Then it will show up on the product page like this: https://cld.wthms.co/Xmh4/15HZnHmv

    If you need to collect information from the customer when they are buying the part, then Product Addons can help you with that.

    Thread Starter katasun

    (@katasun)

    Thank you for your answer.

    What I need is some extra Customer information related to a product. It looks like this is not easy. I like to have the relation to the product, because a customer is looking for a specific spare part and to the customer.

    An example.

    I offer some tires. I set them up in woocommerce, product type abc. A customer is calling me on the phone, but he is not sure if the tire will fit and I ask him to send a photo with the production number. I want this photo to be related to the customer. I want to be able to answer the customer using his account data and I need a relation to the product, so knew what the customer asked for.

    After I checked the data on the photo, I can confirm the customer that the tires will fit and the customer can continue the order process.

    I have the same scenario with companies that do 3d scanning. Before you can confirm a job you need some information in advance.

    What will be the best way to solve this. Some extra fields for the product doesn’t seem to be enough, because my information is related to a customer too.

    Maybe an “intermediate” step of the order process. Like “preorder” that can only be continued after a confirmation of the shop owner? Then I have the related information I would need the product and the customer.

    best regards

    katasun

Viewing 2 replies - 1 through 2 (of 2 total)
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