Color Variation
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Hello,
I have an issue that the color variation details (blue, black, etc..) does not transfer to the cart. So its impossible to tell what color my customers are ordering, when they order using an iphone (only half my traffic). The desktop version works fine, but the mobile version with iOS gives the error. The error is throughout the website but below is a link.
A few days ago did the usual trouble shooting of cache, uninstalling the plug-in’s, etc. and the problem still persists. I skyped with the developers of “Variation Swatches For WooCommerce”. We turned off the plugin and the issue still persist.
Any help greatly appreciated. Thanks.
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This topic was modified 3 years, 11 months ago by
. Reason: redundant link removed
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This topic was modified 3 years, 11 months ago by
The page I need help with: [log in to see the link]
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This topic was modified 3 years, 11 months ago by
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Hi there,
I visited the product you linked to on both desktop (Firefox) and on an iPhone X (Safari). Both appeared to work similarly. Here’s what it looked like on the iPhone:
Have you tried swapping out your theme for a standard one like Storefront Theme, and disabling non-WooCommerce plugins to see if it’s a conflict?
If you have, and the issue persists, please include screenshots showing the error you’re referring to. You can upload the screenshot to your media library and share the link with us, or you can use a service like Droplr or CloudApp and share their links.
If you can include a copy of your System Status Report, that could also help. To find it, go to WooCommerce ? Status, select “Get system report” and then “Copy for support”.? Then paste it here in your response.
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