colour filter not working

  • Resolved louisapple

    (@louisapple)


    1 year, 4 months ago

    hi, there

    after upgrade to the lastest version of woocommcerce, i found the widge filter is not working as previous version.

    eg for colour filter previously when you choose one particular colour all items with that colour will come up even you are in shop page or main category, now it only works in sub-category ?

Viewing 10 replies - 1 through 10 (of 10 total)
  • Thread Starter louisapple

    (@louisapple)

    any suggestion? thanks.

    Saif

    (@babylon1999)

    Hello @louisapple,

    Thank you for reaching out!

    Could you please attach a few screenshots that illustrate the issue along with your site’s system status report? :?)

    You can find the report in WooCommerce > Status. Select “Get system report” and then “Copy for support” (after you scroll down a bit)”. Once done, please paste it here in your reply or via a text-sharing service like https://gist.github.com/.

    Look forward to hearing back from you.

    Thread Starter louisapple

    (@louisapple)

    please see the screenshot

    whats different by product filter by attribute and filter by attribute, and for “distant between holes” there is a show 13 more option unable to expand?

    https://ibb.co/tszqsB6

    https://ibb.co/Y2tLJHs

    Thread Starter louisapple

    (@louisapple)

    hello?

    Hi there @louisapple ??

    Thank you for reaching back with further information on this!

    whats different by product filter by attribute and filter by attribute, and for “distant between holes” there is a show 13 more option unable to expand?

    My apologies for the late reply; we’re currently experiencing a high volume of tickets.

    From what I gather, the widget functionality showcased in your screenshots is not related with the core WooCommerce functionality.

    For reference, I am attaching the block results I am seeing in my test installation, with WooCommerce 8.0.1 and the Storefront theme active:

    Direct link to image: https://snipboard.io/2HgyD5.jpg

    To help you further, I’d like to understand more about your setup.

    Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

    Once you’ve done that, you can paste it here or into our https://Quickforget.com service and send that secret link here.

    We await your response to better assist you.

    Thread Starter louisapple

    (@louisapple)

    here is the link thanks

    https://quickforget.com/s/a57ac324635acf0f7b1c0f76d1e3bca7fba1efe82f445354

    Thread Starter louisapple

    (@louisapple)

    Please don’t worry about the product filter -attribute it was from woocoomerce search, but for filter-attribute and”show 13 more” in https://ibb.co/tszqsB6 it is not clickable and show correctly on the website and by correct order

    Thread Starter louisapple

    (@louisapple)

    not working

    Thread Starter louisapple

    (@louisapple)

    hello, please help

    Saif

    (@babylon1999)

    Hello @louisapple,

    The QuickForget link has expired. Could you kindly reattach the report using https://gist.github.com/?

    I also see that you’re making changes to the dashboard from a mobile device. Could you confirm if this happens when using a desktop browser?

    Look forward to hearing back from you.

Viewing 10 replies - 1 through 10 (of 10 total)
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