Command "login" caused error with message "connection failed, you are banned"

Hi guys im using tsstatus for block in invision and works fine and now im using wordpress and im try to install widget with The TeamSpeak3 Webviewer.

but have this error:

Command “login” caused error with message “connection failed, you are banned” and id 3329.

I add ip of server query_ip_blacklist.txt but not works

this is the URL with tsstatus working:

https://fullconsolas.com/foro

I undestand, why works tsstatus and this not. cache set for tsstatus is 5 seconds and for the The TeamSpeak3 Webviewer is set to 400 seconds.

https://www.ads-software.com/plugins/devmx-teamspeak3-webviewer/