Comment function not working properly anymore

  • Resolved iriteser

    (@iriteser)


    4 years, 1 month ago

    Hi there

    I have a kind of strange problem. My wordpress theme is Minnak, I use a child theme with some changes (mainly design stuff like text on first page and so on).

    When Rank Math is activated it is not possible to answer to a comment – instead a new comment will be created. In the backend it is still working fine. With deactivated Rank Math everything is working like expected. I tested with the HEalth Check every single plugin and it is definitely Rank Math.

    Can somebody please help me??

    LG Irit

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Rank Math SEO

    (@rankmath)

    Hello @iriteser,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    It seems to be working fine on our end:
    https://i.rankmath.com/Ik9vHE

    Assuming you are using the latest version of all the plugins, themes, and WordPress (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Please record a screencast using a Software like Look and share the process of troubleshooting here.

    Looking forward to helping you.

    Thread Starter iriteser

    (@iriteser)

    Hi

    thanks for your answer.

    I used exactly the trouble shooting stuff you mentioned (Health check plugin) and tested every single plugin. This happens only with rank math activated.

    And yes: newest wordpress (5.6), newest theme version (Minnak 2.1.3), newest plugin versions and newest pHp (7.4.11)

    Just made another test – works fine with twenty-twentyone

    Will contact the developer of my theme

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
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