Comment Spam Feature Checkbox Hidden

  • Resolved snowme

    (@snowme)


    5 years, 3 months ago

    The Comment Spam feature requires that a checkbox be checked in order to comment, but this checkbox is hidden so no one can comment. If I disable Comment protection altogether then users can comment, but I would really like to have the protection on.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Jelena

    (@jmisic)

    Hi,

    Thanks for your question.

    It would be great if you could let us know what checkbox you’re referring to, please. Is it about “I’m not a spammer.” checkbox or Recaptcha?

    Also, do you use any other plugin that might affect this checkbox? Perhaps SG Optimizer plugin?

    Many thanks.

    Jelena

    Thread Starter snowme

    (@snowme)

    Hi,

    This is the “I’m not a spammer.” checkbox.

    I do have plugins installed, but none that I can think of that might be causing this issue. I don’t have SG Optimizer installed.

    Plugin Author One Dollar Plugin

    (@onedollarplugin)

    It seems you’re using a plugin/theme that is customizing your comment form in some way, away from the standard WordPress comment forms. Shield can’t integrate with customized comment forms without custom coding. We have a Pro-only feature for handling some of these scenarios, but it’s pro usually because it requires help from our support team to handle.
    What’s your URL?

Viewing 3 replies - 1 through 3 (of 3 total)
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