Comments

I’m sorry to hear you’ve run into issues.

Would you mind running a few tests with me, so we can try to fix this issue?

Could you let me know what happens when you leave a comment on a regular post? Does the counter increment then?

Could you also let me know your site URL, so I can have a look?

If you want it to remain private, you can also contact us via this contact form:
https://jetpack.me/contact-support/

Thanks!

Hello, Thank you for your respond. I don’t have posts in my page and it didn’t come on my mind to try to comment post. So I created one and comment it and the Stat counts it immediately. Seems that the comments on listings are handled in different way. My site is: https://imap.bg – it is in Bulgarian language.
The configuration is as follow:
Theme – Listify – 1.2.0
WP Job Manager – 1.23.13
I don’t use other plugins that are interfering with comments.
Thanks!

Thanks for the extra details!

Could you try to add the following in your theme’s functions.php file, or in a functionality plugin, and let me know if new comments get synchronized with WordPress.com?

function jeherve_allow_my_post_types( $allowed_post_types ) {
	$allowed_post_types[] = 'job_listing';
	return $allowed_post_types;
}

add_filter( 'rest_api_allowed_post_types', 'jeherve_allow_my_post_types' );

Thanks!

Hi,
I added the code in my child theme functions.php, but the comments are still not counted. I trying with other setting, but still nothing …
Is there something else you can advise?
Thanks!

Could you try to go to the Jetpack menu in your dashboard, scroll down to the bottom of the page, click on “Debug”, and then click on the Reindex button at the bottom of that page.

Let me know if it helps.

Hi Jeremy,
still nothing ?? The reindexing was done and I also tried to add new dummy listings, but the counter doesn’t count the comments..

Thanks for giving it a try. That seems to be an issue with how we synchronize comments on Jetpack sites, especially comments on Custom Post Types, like the ones created by Wp Job Manager. We’re looking into the problem, and you can follow our progress here:
https://github.com/Automattic/wp-calypso/issues/2621

I’ll also post again here when we make some progress on this.

Sorry for the inconvenience.

Hello. Thanks for the feedback. I’ll follow the progress and hope that you’ll be able to fix it soon.