Comments error (localhost) + comunication error

  • Resolved chryses

    (@chryses)


    3 years, 9 months ago

    Hi, I have configured Jetpack to handle comments, so users can decide to use facebook, google or other too.
    But if a comment is made, an error appears and redirects to a localhost address 127.0.0.2
    I did some research and found that my provider had rules in .htaccess to limit access to the xmlrpc.php file, so I deleted them and now if I browse to this file, I get the right answer “XML-RPC server accepts POST requests only.”
    I also discovered that my provider does not use the php variable “REMOTE_ADDR”, so I added “$_SERVER[‘REMOTE_ADDR’] = $_SERVER[‘HTTP_X_FORWARDED_FOR’];” to the beginning of the wp-config.php file and, now in the “Site Health” summary, both “HTTP_X_FORWARDED_FOR” and “REMOTE_ADDR” show the visitor’s ip.
    However I still can’t add a comment, I also tried disconnecting and reconnecting jetpack but it doesn’t seem to work. Even Jetpack debugger can’t connect to the site, as error it returns “Communication error”.
    Does anyone have an idea what I can do to fix this problem?

    J

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support MadHatter (a11n)

    (@madhattersez)

    Could you share your site’s URL (domain) here, so we can have a look?

    If you want it to remain private, you can also contact us via this contact form:

    https://jetpack.com/contact-support/?rel=support&hpi=1

    Thanks!

    Thread Starter chryses

    (@chryses)

    Sure, is not yet completed but is not a problem
    https://www.goccediveleno.it
    I’m trying different solutions too ??

    Plugin Contributor Dan (a11n)

    (@drawmyface)

    I’m not sure what would cause that. Your Jetpack connection looks fine currently.

    There may be something else installed on the site that’s causing problems. The quickest way to figure out if something is interfering is to test for a theme or plugin conflict.

    I know it’s less than ideal, but could you please try the following:

    – Temporarily deactivate all the site’s plugins except for Jetpack and clear your browser’s cache.
    – Then try commenting again. If it works, then we’ll know that another plugin is conflicting here. You can re-enable your plugins one by one, commenting in between, until you find the one causing the conflict. You can leave it disabled or reach out to the plugin developer for a fix.

    If disabling plugins doesn’t help, it may be the theme.

    – Temporarily switch your theme to a WordPress default theme like Twenty Twenty. Then try commenting again. If it works, then you know it’s a problem with the theme, and you can reach out to the theme developer for a fix.

    Let us know how that goes.

    Thread Starter chryses

    (@chryses)

    Hi, always thanks for your reply.
    Unfortunately, in both cases it didn’t work.

    I’m definitely not an expert on WP, but as a computer geek I’m guessing it might be something related to some variable in jetpack and the server.
    Because if I disable “Let visitors use a WordPress.com, Twitter, Facebook, or Google account to comment” then I am able to post a comment (the one you see on the blog was done so)
    What do you think?
    Can I post some configuration files or report some debug logs to help?

    Thread Starter chryses

    (@chryses)

    Hi, I found the problem!
    Inside .htaccess there was this block of code

     RewriteCond %{REQUEST_URI} .(wp-comments-post)\.php*
 RewriteCond %{HTTP_HOST}@@%{HTTP_REFERER} !^([^@]*)@@https?://\1/.* [OR]
 RewriteCond %{HTTP_USER_AGENT} ^$
 RewriteRule ^(.*)$ https://%{REMOTE_ADDR} [R=301,L]

    Directly from my web host, to prevent spam

    Thanks a lot for your support

Viewing 5 replies - 1 through 5 (of 5 total)
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