Comments Not Appearing For User

  • Resolved bward

    (@bward)


    4 years, 5 months ago

    Great plugin!

    We have a user who cannot see the comments on our site. Here is a screen shot. As you can see, the number of comments is displayed, but the actual comments are not shown.

    We can see the comments, but the user cannot. Any idea what the trouble could be?

    We have set comments for all post types, and all users guest or not can comment. We use Elementor Hello Theme.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support gVectors Support

    (@gvectorssupportmember)

    Hi @bward,

    Could you please check using a default theme?

    Thread Starter bward

    (@bward)

    I will do that and try and get the user to test that out for us. Not the preferred troubleshooting method I would like to use, but I understand your position.

    Thread Starter bward

    (@bward)

    We defaulted our website in a development environment and the user still cannot see the comments. They can read the comment count, but the actual text comments do not display.

    Thanks so much in advance!

    Plugin Support gVectors Support

    (@gvectorssupportmember)

    Hi @bward,

    Please leave the example URL to allow us to check it.

    Also please let us know the “Use WordPress native AJAX functions” option is enabled or disabled? the option is located in the Dashboard > Comments > wpDiscuz > Settings > General Settings admin page.

    Thread Starter bward

    (@bward)

    “Use WordPress native AJAX functions” is disabled.

    Do you have an email where I can send you the url link example?

    Thread Starter bward

    (@bward)

    We are closing this one out. The more we look into the more it looks like a user device issue. I certainly appreciate you folks trying to look into it though.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Comments Not Appearing For User’ is closed to new replies.