comments not coming through though sent.

  • I have been getting email notification that a comment is ready for approval the only thing that shows up is this:
    Author : (IP: , )
    E-mail :
    URL :
    Whois : https://whois.arin.net/rest/ip/
    Comment:

    Everything is blank but the Author,and that is basically saying nothing.
    I installed Jetpack recently but that is about it.
    It’s been going on for about 2 weeks. I thought it was a type of spam then I realized I haven’t gotten any spam OR real comments during that time frame. It’s like nothing is getting through but the email notification that a comment is made.

    Where should I check, what should I be investigating?

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi Napkindad,

    Try disabling JetPack first and see if comments work.

    Thread Starter napkindad

    (@napkindad)

    I disabled both Askimet and Jetpack and that had no effect. When I try to comment, even while logged in as myself, I don’t even get an email saying a comment was sent (though blank, as above). Write after I tested that, I did get another blank email saying a comment was given on a totally different blog posting. But once again, no info, no comment showed up.

    Try this Plugin

    Thread Starter napkindad

    (@napkindad)

    Nasir, that didn’t seem to make any difference.

    Hi napkindad,

    If you are logged in and post a comment yourself, you should not get an email. When you make such tests you should be logged out, as anonymous. I would recommend you to disable all plugins and the theme.

    With everything disabled, does it work? If yes, start enabling one plugin at a time. Once it stopped, you found the culprit.

    Thread Starter napkindad

    (@napkindad)

    Thanks Johnb,
    I understand disabling the plug-ins but how do I disable the entire theme? I will try the plug-in disabling in the meanwhile.
    The problem isn’t really that I don’t get an email. It that I don’t get the comment posted as a comment either, whether it’s me logged in or someone else.
    What is odd is I GET an email saying there has been a comment, but the info is empty and there is no comment.
    Marty

    Hi Marty,

    You cannot really disable a theme, but you can replace the theme with a default WordPress one, just to be sure the third party theme is not the culprit of this issue.

    To change the theme, navigate to Appearances > themes in your Wp-admin and activate a default WordPress theme.

Viewing 7 replies - 1 through 7 (of 7 total)
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