Comments not displayed on posts

  • Hello! Our site is using a child theme based on Twenty Thirteen. We recently updated the Twenty Thirteen theme from a much older version, as well as the WordPress version.

    After these updates, we noticed that the comments are no longer shown on the post page. The post still shows “X responses to (post title)”, but with no comments below.

    All comments are still in the site backend, so we assume they are still there.

    Any clues on why that could happen or what we could try?

    Thanks in advance!


    The page I need help with: [log in to see the link]

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  • All comments are still in the site backend, so we assume they are still there. Any clues on why that could happen or what we could try?

    Hi @piermario please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles. If you can install plugins, install and activate Health Check

    It will add some additional features under the menu item under Tools > Site Health.

    On its troubleshooting tab, you can Enable Troubleshooting Mode. This will disable all plugins, switch to a standard WordPress theme (if available), allow you to turn your plugins on and off and switch between themes, without affecting normal visitors to your site. This allows you to test for various compatibility issues.

    Thread Starter Piermario Orecchioni

    (@piermario)

    Thank you @thelmachido, I’ll inform the customer and we’ll try.
    Thanks for you help! ??

    Sounds great, let me know how it goes

Viewing 3 replies - 1 through 3 (of 3 total)
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