Comments not showing on Ocean WP

Actually I just realised that this problem apply only to my old blog posts. I just posted a new article and I see the comments box. How can I get the comments box back to my old posts? Thank you.

Beti

Hello @betifulworld,

Please make sure all comments are enabled on your old posts: https://postimg.cc/gallery/cNjcjhx. If it’s already enabled and your issue persists, for troubleshooting, please do the following steps and let me know the results:

1- Head over to WP Dashboard > Plugin.
2- Deactivate all plugins.
3- Then, first activate the Ocean Extra plugin.
4- Check your issue.
5- Then, activate your plugins one by one
6- After activation of any plugins, check your issue

Note: if you have any cache plugin or server cache(CDN / WP Rocket / Browser Cache and Cookies and …), you need to clear its cache contents or disable them to see your changes.

Best Regards

Thank you Shahin for your reply.

I checked old posts if they all have allowed comments under “discussion” and they do.
I also disactivated plugins as per your instructions but it did not solve my issue. I still have comments box only under my latest post. What else can be done?
Please advice.

Thanks
Beti

Hello @betifulworld,

We need to know the steps to replicate. Would you please provide us with some screenshots or a short video of the errors you faced step by step?

Also, please tell us a little about the versions of plugins you use. To do this, please go to WP Dashboard > Tools > Site Health > Info Tab and click on the button Copy site info to clipboard. You can send the information as code here or upload them to https://pastebin.com/ and get an exclusive link.

And final item for checking, please share a screenshot from WordPress Dashboard > Settings > Discussion.

You can upload your files to one of the following online services:
https://postimages.org
https://imgbb.com
https://www.loom.com
https://drive.google.com

Best Regards

Hi Shahin,

Thank you again for your quick reply.

Please find below all the information required. Let me know if you need anything else.

1) WP Dashboard > Tools > Site Health > Info Tab

https://pastebin.com/1t7evKaS

2) Dashboard > Settings > Discussion (3 screenshots)
3) Screenshots of the comments feature enabled under Apperance & screenshots of my old and new posts. They both have comments allowed but only under the new post comments meta and box appear.

https://postimg.cc/gallery/68mQSvC

Regards,
Beti

Hello @betifulworld,

Thank you for sharing the information. To solve this issue, please uncheck this option: https://i.postimg.cc/fL8sJxSp/image.png on WordPress Settings > Discussion.

For more information about the discussion in WordPress, please read this article: https://www.ads-software.com/support/article/settings-discussion-screen/.

Best Regards

Wow, that simple! After unechecking, the comments feature is back under all my posts. Thanks a lot for your help.

Regards,
Beti

Hello @betifulworld,

You’re most welcome.
I’m glad it is solved.

Please feel free to contact us if you have any questions.

Best Regards