• KEY POINTS:
    My comments are saving to my wordpress database fine.
    In the comments section while in admin, they also show up fine.
    My comments form shows up fine on the actual site pages, however since installing 3.6.1 the previously saved comments are not displaying on the page associated with them.

    Also whenever I add a new comment, WordPress will recognize the comment and save it to the database fine, but when I refresh the page they do not show up on the page, only the comments form displays with no comments. If I then go to the comments section while in admin, I see the comment was saved, it’s just not displaying on the page it was posted (or at all anywhere besides comments section of admin).

    ADDITIONAL INFO:
    Comments are enabled across the board.
    All comments are approved.
    Page.php includes <?php comments_template(); ?>
    Disabled all plugins, and checked site after refreshing and emptying cache. Comments form continues to display regularly, but not the comments.

    Any ideas? Thanks.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Thread Starter BuckyOHare

    (@buckyohare)

    EXAMPLE:

    If you go here https://blendersensei.com/forums/site-issues/

    and then leave a comment as a guest, it will show your comment, then when you refresh, it will disappear. While I’m in admin, I will be able to see your comment but it won’t show up on the page itself. Note, I am using a plugin Disqus, but this only draws from the site’s comments database. Even after disabling this plugin, the same exact issue remains, unchanged. So I don’t believe the plugin has anything to do with it. Thanks.

    Moderator t-p

    (@t-p)

    Have you tried:

    -deactivating ALL plugins temporarily to see if this resolves the problem. If this works, re-activate them individually (one-by-one) to find the problematic plugin(s). If you can’t get into your admin dashboard, try deactivating via FTP or SFTP or whatever file management application your host provides. If applicible, also remember to deactivate any plugins in the mu-plugins folder. The easiest way is to rename that folder to mu-plugins-old.
    – To rule out any theme-specific issue, try switching to the unedited default theme for a moment using the WP dashboard. If you don’t have access to your admin area, you can switch to the default theme by renaming your current theme’s folder in wp-content/themes and adding “-old” to the end of the folder name using via FTP or SFTP or whatever file management application your host provides. Alternately, you can remove other themes except the default theme. That will force your site to use it.
    resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems (because the hooks remain unless plugins completely removed or some plugins stick around in cached files. So by renaming the folder, you break them and force them inactive). Read “How to deactivate all plugins when you can’t log in to wp-admin” if you need help.
    – If the above troubleshooting steps fail to resolve the issue, try manually re-uploading all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones. Read the Manual Update directions first!

    Thread Starter BuckyOHare

    (@buckyohare)

    Thanks Tara.

    Comments are now showing up, just with much delay or until I completely wipe the cache. It does appear to be a caching issue.

    Anyone know how I can get my comments to update faster?

    Thanks.

    Moderator t-p

    (@t-p)

    Comments are now showing up, just with much delay or until I completely wipe the cache.

    generally cache plugin should not delay NEW comments from showing up. For example, I also use a cache plugin and it does not delay any new comments.

    So, the reason could be something else.

    Thread Starter BuckyOHare

    (@buckyohare)

    Deactivating the plugins once more, I see that no comments are showing up and just the comment form, so the Disqus plugin (when activated) is managing to grab them from the DB but only after emptying the cache. I wonder why the form will show up, I can make a comment, the comment is saved into the database, and yet it won’t display on my page?

    Where is this mu plugins folder? Is that in my theme or the admin or includes folder?

    Thread Starter BuckyOHare

    (@buckyohare)

    My apologies for not trying sooner, after reinstalling and activating the 2013 theme. I see that comments are working properly. So I must have something wrong going on in my theme. Not sure what though.

    Thread Starter BuckyOHare

    (@buckyohare)

    UPDATE:

    With all plugins activated, comments work fine when in default 2013 theme. Something’s up with my theme.

    Moderator t-p

    (@t-p)

    after reinstalling and activating the 2013 theme. I see that comments are working properly. So I must have something wrong going on in my theme.

    Yes.

    Thread Starter BuckyOHare

    (@buckyohare)

    FINAL UPDATE:

    The problem turned out to be the blank starter theme’s convoluted comments.php page. I’m not saying the convoluted part was why it wasn’t working but it certainly wasn’t aiding in me understanding how to implement it. I literally copied the 2013 theme’s comments.php page into my theme and it just went straight to town working, no fuss. So my comments are displaying in real time and everything’s working great.

    Thanks Tara.

    Moderator t-p

    (@t-p)

    Glad its resolved ??

Viewing 10 replies - 1 through 10 (of 10 total)
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