• physlab

    (@physlab)


    The option to leave a Comment vanished after the latest JetPack update. When I deactivate JetPack the option to leave a Comment returns. I am using the latest overlay version of Genesis.

    Physlab

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Could you post your site URL here, so I can have a look?

    If you want it to remain private, you can also contact us via this contact form:
    https://jetpack.com/contact-support/

    Thread Starter physlab

    (@physlab)

    Jeremy,

    Here is the link to my investment blog.

    https://itawealth.com

    I have JetPack deactivated and the Comment option is now working. As soon as I activate JetPack and have it approved at WordPress, the Comment option does not work properly.

    Lowell

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Your site doesn’t seem to be properly connected to WordPress.com at the moment. Could you try the following:

    1) Go the Jetpack menu in your dashboard
    2) Click on “Disconnect Site from WordPress.com” at the bottom of the page if your site is currently connected to WordPress.com.
    3) Confirm the disconnection.
    4) Click on the Connect button to connect your site to WordPress.com again.

    Once you’ve done that, if the comments issue remains, could you try to deactivate all other plugins, one at a time, until you find the source of the conflict? You’ll want to start with plugins that may interact with comments, like comment, security, or anti-spam plugins.

    Let me know what you find!

Viewing 3 replies - 1 through 3 (of 3 total)
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