Comments returning forbidden error

  • Resolved mlyonpajaronian

    (@mlyonpajaronian)


    11 months ago

    Cleantalk has been working very well protecting my comments form. It stopped and now just shows forbidden message.

    403 Forbidden

    You don’t have permission to access this resource.

    I have tried several of the solutions from this forum.

    Set cookies:?(On)?Store data in the website database (alternative mechanism) ALSO set the option “Set cookies” to “Off”

    Use static keys for JavaScript check?(On)

    Use Anti-Spam by CleanTalk JavaScript library?(On)

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support SergeM

    (@serge00)

    Hello @mlyonpajaronian

    Please, adjust the following Anti-Spam settings to avoid errors 403:

    • WordPress Admin Page → Settings → Anti-Spam by CleanTalk → Advanced settings →
    • → set the option “Use AJAX for JavaScript check” to “Off” →
    • → set the option “Use static keys for JS check” to “On” →
    • → set the option “Set cookies” to “On” →
    • → set the option “Add a CleanTalk Pixel to improve IP-detection” to “Off” →
    • → set the option “Check email before POST request” to “Off” → Save Changes.

    Then clear your website cache.

    Did it help?

    Thread Starter mlyonpajaronian

    (@mlyonpajaronian)

    Hi Serge, This did not work. Still forbidden on my browser.

    https://pajaronian.com/wp-comments-post.php

    Plugin Support SergeM

    (@serge00)

    Could you send us your webserver error log? It could be found in your hosting account.

    You can send the log either via email:
    [email protected]
    Or create a private ticket:
    https://cleantalk.org/my/support/open

    Thread Starter mlyonpajaronian

    (@mlyonpajaronian)

    Hi SergeM, I figured out the issue. This code was added to my .htaccess file? Would CleanTalk add this if I had misconfigured it?

    </IfModule>

# Security
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^wp-comments-post.php - [F,L]
</IfModule>
    Plugin Support katereji

    (@katereji)

    Hello @mlyonpajaronian

    The Anti-Spam plugin does not make changes to .htaccess file.

Viewing 5 replies - 1 through 5 (of 5 total)
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